Sensatia - Monkey Forest Ubud — Local services in Pulau Bali

I recently visited this store with my friends and we purchased nearly 20 lipsticks along with several hand creams. What should have been a pleasant shopping experience was completely ruined by the staff’s rude attitude.

When I simply asked about the discount for individual items (since my friends needed to reimburse me later), the staff kept pushing the total price and avoided answering directly. One female staff member with a high ponytail was especially unprofessional—rolling her eyes, smirking, and treating us with obvious disrespect.

When I asked to take a photo of the screen showing the prices (to keep track of the breakdown), she responded sarcastically with, “We give receipts, you know,” and “No refunds or exchanges.” Her tone and attitude were incredibly dismissive and mocking.

Even if the products are decent, the poor customer service made the experience extremely disappointing. I hope the store takes this feedback seriously and provides better training for...

I’ve tried a lots of products from Sensatia and here’s the review:

Shampoos and conditioners - doesn’t work at all (throw them away as it made my hair even worse over the time) Other organic products works much better for my hair. Here not enough glycerin I think

Deodorant - same here. You using it… and there is a 0 effect. (Again, I’m trying a lots of different organic products and I know what to expect)

Mosquito cream - soo many essential oil and it makes my skin itchy and red. So. Can’t use this product again

The products that I like: Face cream - 5* my favorite!!! Soft texture, good reaction, doesn’t have any crazy smells. Buying the same cream 3 times now

Soap - also pretty good.

Face lotion - so-so. Nothing special (feels like they just added water into the face cream and got the...

update Juni 23 wie fast alle businesses in Ubud hat die Corona Pandemie auch hier zugeschlagen. Jedoch hat Sensatia insoferne reagiert, als die produktionslinien gestrafft und nach den wünschen der kunden neu ausgerichtet wurden. So wurde eine von mir vermisste linie mit ylang ylang wieder aufgenommen und steht wieder in den regalen. gut erreichbares geschäft, stylish und cool eingerichtet, wechselnde mitunter übermotiviertes verkaufspersonal - trotzdem ein punkt mehr. im grunde bin ich mit den produkten zufrieden gewesen. Leider werden diese regelmäßig geändert und ganze produktionslinien aus dem programm genommen. Das nervt. das lokal selbst ist hell und cool. Die verkäufer freundlich und hilfsbereit, können aber nur die inhalte der produkte, die auf den kärtchen stehen auswendig runterleiern. kauft man ein produkt mit pumpe sind von 2 eines defekt, dh lässt sich nach dem öffnen nicht mehr für die reise verschließen. für den hohen preis des produktes sollte dies gewährleistet werden. Answer to the owners what I dislike is the change of products and ingredients within a very short period of time - as an example Rosemary Mint - within a couple of months, i.e 8 months since I last bought it. This sucks. I´m confident, there is a special idea behind this marketing. we bought a newly designed product called balancing body care which carries a pump system, that works well, but cann´t be closed for all the purposes like travelling home to Europe. Even the sales team could not fix it - I mean this should be considered for this highly...