Milk & Madu Ubud — Restaurant in Pulau Bali

Very disappointed with the service and food I had today at this Australian owned cafe. I am appalled at the variety of disappointments I encountered.

The manager (with a white shirt) was so rude to me when I was ordering. I asked a simple question about the coffee alternatives and she was very dismissive. Meanwhile, her and her colleagues were laughing about customers it seemed and she proceeded to be on her phone for the rest of the time so I wasn’t sure why she was so dismissive.

They got my lunch order completely wrong delivering the incorrect salad and proceeded to say I had ordered the wrong salad when in actual fact the trainee had not reconfirmed what my order and I clearly pointed at the Harvest Bowl that I wanted. Another employee came over and reconfirmed my order of a Harvest Bowl after she said the other girl was a trainee but yet they still got it wrong and caused me to wait another 15 minutes for my meal.

They reused the chicken from the original salad so by the time the meal I ordered came, it was DRY and COLD. When you are paying 45,000 for extra protein, this should be of good quality and add to the meal rather than make me leave half of it because it is inedible.

There was a fire in the kitchen causing the whole venue to smell like smoke and become very hot. Since they don’t have adequate air conditioning either, this really affects the eating experience.

I live in Ubud and have visited many cafes both local and foreign owned. I’m not normally one to write a bad review but this was truly disappointing and the staff did little to treat me like a valued customer nor compensate for their errors. Considering the price of their meals, I...

Very very mediocre & overpriced food. Not worth the price imho. This is one of those "expectations vs reality" places. I was very excited to try the "smash burger", but it was actually not a smash burger and didn't even match the menu description having extra things on it like lettuce. It felt very deceiving to order a smash burger and receive a very bland, regular double cheeseburger with no flavor, burned onions and stale bread instead of a smash burger. I actually found it pretty gross and I only ate half. The truffle Mac and cheese had zero truffle flavor and the fish sandwich had a tiny portion of fish. None of our meals were memorable. The server was nice and asked for feedback, but even after learning about how we disliked the food, we weren't offered any solutions or alternatives.

Our group left so unfulfilled that we had a second meal down the street. A much better burger at 60% of the price. The management and chef need to rework some of these dishes or lower the prices about 25-30%

Response to management comment: just google "smash burger" and you will clearly see the misconception. It's your business so do whatever you want... But I can't be the first nor the last person to have this problem. Our feedback at your restaurant was to educate your staff that the menu falsely advertised a smash burger when it wasn't that and how dissatisfied we were. Had the staff better handled the situation by escalating it to management, we would have gladly gone more in depth to the numerous other problems we had. Either way, the food wasn't good. Do better...

Fantastic Café Experience in Ubud!

Milk & Madu Ubud is an absolute gem! From the inviting atmosphere to the delicious food and top-notch service, everything about this café is worth raving about.

Ambiance & Location 🌿✨

The café has a beautiful, open-air setting with a modern yet cozy vibe. It’s spacious, bright, and perfect for a relaxed breakfast, brunch, or dinner. There’s also a play area for kids, making it a great spot for families. Located just off the main road in Ubud, it’s easy to find and has plenty of seating.

Food & Drinks 🍽️☕

The menu is fantastic, with a great variety of breakfast, brunch, and dinner options. The coffee is expertly brewed, and the smoothie bowls are incredibly fresh and flavorful. Their pizzas are a must-try—especially during their 2-for-1 pizza nights on Tuesdays and Sundays! The gluten-free and vegetarian options are also great, catering to different dietary needs.

Service & Specials 🤩

The staff are super friendly, welcoming, and attentive. Even when the café is busy, service remains quick and efficient. Plus, they have amazing weekly specials like Pasta Club on Fridays and their famous 2-for-1 pizzas in the evenings.

Overall Experience 🌟

Milk & Madu Ubud is hands-down one of the best cafés in Bali. Whether you’re here for a hearty breakfast, a delicious pizza night, or just a great cup of coffee, this place never disappoints. Highly recommend it to anyone visiting Ubud!

✅ Would...