END. Milano — Local services in Milan

I pass by Via Orefici to enter the store, partly because there are huge signs advertising Black Friday. It's a normal week day, and there aren’t many people around. However, at the entrance, a security guard—who is clearly not Italian—rudely tells me that I can’t enter from there and that I need to go around to the other side. This is despite the fact that this is usually an entrance, there are no signs indicating otherwise, and there is absolutely no one around.

Annoyed, I take the detour, wasting more time, which is already a deterrent for anyone wanting to shop. I enter from the other side and head toward the section where I wasn’t allowed in earlier. There, items for home design are displayed, accompanied by a massive Black Friday sign. A sales assistant tells me she’s not entirely sure if there are any discounts. (?) After checking, she confirms that practically none of the items in that section are actually discounted.(??)

To summarize: Black Friday signs promoting discounts are displayed on items that ultimately have no discounts, the entrance is arbitrarily blocked without any reason, and the customer’s time is wasted, ensuring they won’t return to the...

This has got to be one of the best if not the best shopping experience I have ever had. The service and support from the staff has been phenomenal and it’s been mostly hands off experience.

The staff would kindly greet you and offer assistance as well as preparing a fitting room with the articles you’re interested in. Plus, they’re superbly responsive to any additional assistance required.

The clothing offerings are quite diverse and I have found some articles from new brands that were surprisingly great and awesome!

Wish I can rate this higher but if you’re nearby and looking to shop, by all means, check...

The store has a very uncomfortable “security” policy that demanded me to remove my hat - it’s a hood-like balaclava that leaves half the forehead and front of the head open along with the entire face. While half a dozen men were inside wearing baseball hats that disguise their faces, and a few women were wearing a hijab that covered way more of their heads. That’s a very strange policy to ask some women get undressed at the entrance. Policies should be transparent and treat everyone equally. As to the store experience itself - always very restricted amount of models of most...