MUJI — Local services in Turin

I always buy my notebooks, pens, toothbrush at Muji and I do love this brand, but the service at this location is very strange and I find not very customer friendly. I came in to pick up a new notebook and when I went to pay with a €20, the cashier asked me if I had anything smaller. I didn’t and she asked me if I can pay by card, I said no and she was annoyed and rolled her eyes at me looking around at her colleague, but then she magically found the change. I find it incredible that a store with locations around the world and located on one of the busiest tourist streets does not have change at 14.30 on a Saturday and although I can understand that sometimes these things can happen it’s not the customers problem or issue and at the very least save your attitude for your private time and maybe be a little...

I have always enjoyed shopping at MUJI in other countries, where the staff are polite and helpful. Unfortunately, my experiences at the MUJI store in Via Garibaldi, Torino, have been very disappointing.

On 19/09/2025 in the afternoon, a staff member was rude to me for using my own tote bag while shopping, saying it caused confusion. There are no signs in the store indicating that customers cannot use their own bags, and the situation could have been resolved politely with a simple question.

This was just one example among several unpleasant interactions at this location. I hope MUJI will improve the customer service here, as the shopping experience does not reflect MUJI’s...

We have just had the most rude customer experience in this store. Yesterday we came and bought stuff for 300 euro. Today we came back to get smth else and there was a line outside. We waited to come in but we are a family of 3 people. So we came in together after other people had left. We were very rudely asked by a female cashier to only come one by one. We have explained that we are together. Then we were DISRESPECTFULLY pointed OUT of the store. We left and we will never come back to this store again. Extremely horrible customer...