KOMEHYO Shinsaibashi — Local services in Osaka

It started with eager enthusiasm to shop for a Birkin 40 at this store on 3rd July. Served by Fukutomi who was friendly and helpful despite language constraint. Requested to see another bag design from a different store and the sales person was exceptional to have it transferred to the Shinsaibashi store so that I can see and decide between the Graphite (2017) and denim/leather (1999). Prices for both bags were informed before I left the store at their closing hour. Returned to the store on 5th July to view both bags and was told by Fukutomi that the price of the Graphite-color bag will be offered to me at a special price of ¥1.8mil from the previously quoted price of ¥1.98mil (on 3rd July). My partner and I had clarified and double check with her at least 3 times if the price (¥1.8mil) was correct and she firmly acknowledged that it was the final price. After a long deliberation with my partner, I decided to go for the Graphite-color Birkin 40 and have my passport and credit card ready for the payment. However, things took a twist and several other sales staff came forward to inform me that the price is ¥1.98mil and not ¥1.8mil. It was absolutely unbelievable and unacceptable as Fukutomi had repeatedly confirmed that ¥1.8mil was the final price, yet to be disregarded by the rest of the store sales personnel. They then insisted that I must pay ¥1.98mil despite acknowledging that they had made a mistake even though we had reconfirmed with Fukutomi no less than 3 times over and again before finally deciding to buy the bag. It ended with us leaving the store utterly disappointed and angry as the whole experience left me feeling cheated. Not only did the store refused to honour their mistakes, it was seen that this company is adopting dishonest and unethical business practice by cheating their customers against an agreed price but to overturn it at time of payment. There was completely no intention to resolve the problem caused by their staff and yet demanded the customer to pay for the mistake made by their staff. How unprofessional and unscrupulous can they be??!! Will report this matter to the Japanese authorities to investigate their sales tactics to adversely force the customer to buy a...

Komehyo Osaka exceeded my expectations so much that I purchased from them twice within 5 days! If you're looking for quality pre-owned luxury items without the exorbitant price tag, this is the place to go in Osaka. Their prices are incredibly fair, and the staff is simply amazing, offering top-notch service. They were also incredibly helpful with the tax-free process and even took the time to admire the stamping in my Canadian passport, which was a nice personal touch! I'm already looking forward to my next trip to Osaka and my next visit to Komehyo. Just hoping they'll have more men's bags in stock so I can pick one...

I had an outstanding experience at this store—the service was truly exceptional from start to finish. The staff were incredibly helpful, knowledgeable, and went above and beyond to make sure I found exactly what I needed. Mr. Go was so patient with me and extremely helpful. The staff are attentive, and made the entire shopping experience smooth and enjoyable. The quality of the products matched the high level of service, and I couldn’t be happier with my purchase. I highly recommend this store to anyone looking for excellent customer care and a top-notch shopping experience! The products are in...