Aspen — Local services in Tokyo

I had a really good experience in store buying ski pants & jacket. They even delivered it to me in Hokkaido (with a fee). I was excited to try out Japanese brands - ONYONE and Descente.

Unfortunately, my jacket zipper broke the second time I wore the jacket. I reached out via email, phone, instagram and although I see that they read my messages, they never responded. I reached out directly to the brand ONYONE and they directed me back to the store, which of course NO ONE responded. I had to spend 60 EUR out of pocket to fix the jacket zipper.

Really bad quality and unresponsive service staff. It's really disappointing and a shame, especially after I paid so much and had a great...

Could not find prices without asking. Perhaps I just had one bad sales person. Honestly, I’ve never had this experience in Japan before. Perhaps this guy didn’t like foreigners. I asked for a price. He walked away and didn’t return with the information. I asked if all his items had no prices because, how can I shop with no pricing information? He said, you can just ask me. I said I didn’t want to have to ask him for everything. Next thing he tells me is that I’m being a difficult customer. Oh well, shame on them. They missed out on a $1,000 sale. I went to Fuso next door. Perfect sales people and...

Have been there many times and made purchases. They have large selection of major Japanese brands of ski clothing at good prices. The stuff are very helpful. It's a small place but I always find what I like. Also, it's very easy to find on the main boulevard. Hope you don't miss this place when you are in Tokyo shopping for...