Graff Tokyo, Ginza — Local services in Tokyo

2024/5/16 16時頃にいったが、ドアマンが独特過ぎる。 入口のドアをテンポよく開けない、高圧的にも感じられる珍しいお出迎えを経験できます。 私達が入店しようと気づいているのに、１テンポどころか、２テンポ、３テンポ、わざわざタイミングをズラしてドアを開けます。

最初、ドアを開けてもらえないので「今日は何かのイベントで貸り切りなのか？」と思って、店内をキョロキョロ見る余裕があるほどです。 当然、速やかにドアが開かないから、ドアに手をかけて開けたのですが、 「お前が開けるなよ」と言わんばかりの圧がスゴイです。 イベントでも何でもなく、ただただドアマンが速やかにドアを開けないだけです。

外で待つように促され、「ここでの買い物はもうないな、他店に移動しよう」と他の店舗を探していたところ、入店ができると呼ばれました。

迷いましたが、結局入店。 店内の接客は特に問題なく、結果的には購入はしました。

ドアマンによる高級ブランドのお出迎えとしては、おそらく他店では経験できないほどの不快な入店経験ができます。

ドアマンはバイトなんでしょうが、他のスタッフはこの独特なやり方に気づいているのか？ 気づいていないでしょう。

ドアマンはスタッフに背中を向けていて、決してドアを開けないわけではない。 ドアの開閉の仕事はしているが、この不快さはお客側になってみないと気づかない。 ミステリーショッパーをやってみれば、マネージャーはようやく気づくのでしょう。

ただのバイト１人で、サロンの評判を最低評価にまで押し下げることにもっと早く気づいたほうが良いでしょう。

ドアマンには予約があるか聞かれましたが、サイトで事前に確認すると下のように説明があったために、説明書きの通りに予約して行ってはいません。なぜ聞くのでしょうか？

「グラフ銀座本店ではオンラインでのご来店予約は承っておりません。 ご来店いただきました順番でご案内させて頂きます。」

他のサロンで購入のほうが不快な想いはしません。 I visited the store around 4 PM on May 16, 2024, and the doorman was quite peculiar. He didn't open the door promptly and gave off a rather intimidating vibe, making for a unique greeting experience. Even though he noticed us trying to enter, he deliberately delayed opening the door by not just one, but two or three beats.

At first, since the door wasn't being opened for us, I thought the store might be closed for a private event and took a quick glance inside through the glass door. Naturally, since the door wasn't opening quickly, I reached out to open it myself, only to be met with a strong, intimidating attitude that made it clear he didn't want me to open it. There wasn't any event; it was just the doorman not opening the door promptly.

We were then instructed to wait outside, and as we were considering moving to another store, we were called in.

We hesitated but eventually entered. The service inside the store was neither particularly good nor bad; it was average. We did end up making a purchase.

As a welcoming experience for a high-end brand, the doorman provided an unusually unpleasant entrance experience, likely unmatched by other stores.

I imagine the doorman is a part-timer, and I doubt the other staff are aware of his unique approach. They probably don't notice.

The doorman stands with his back to the staff, and while he does open and close the door, the discomfort he causes is something you wouldn't notice unless you were a customer. A mystery shopper might finally make the manager aware of this.

It would be wise to realize sooner that a single part-timer can bring down the store's reputation to the lowest level.

The doorman asked if we had a reservation, but as we had checked the website beforehand, the following explanation was given, so we didn't make a reservation as per the instructions. Why would he ask this?

"At Graf Ginza Main Store, we do not accept online reservations for visits. We will guide you in the order of your visit."

You won't have such an unpleasant experience if you purchase from...

Our experience at Graff Ginza was exceptional, all thanks to Reiko.

I contacted the store from overseas, and Reiko was incredibly helpful and professional. She helped me schedule an appointment in advance.

When I arrived, Reiko greeted me warmly and showed me two rings she had reserved—exactly the styles I wanted. What’s more, they were in a rare colour and my exact size, which was such a pleasant surprise!

I’m truly grateful for Reiko’s expert help and highly recommend asking for her when visiting Graff Ginza. A truly personalized...

I visited on 13/11 and found my piece. I told them I will come back. The staff didn’t inform me the price will surge starting 14/11. When I came back again on 14/11, the price surged by almost 9%!!! Had I been informed, I will buy on 13/11. And the staff insist that it is company’s policy. And they do not think it is their staff’s fault. I don’t think they treat customer well at their Ginza store. I eventually bought at Pennisula Tokyo and complain to their...