Hair resort Ai Shinjuku Nishiguchi — Local services in Tokyo

I recently visited Hair Resort Ai Shinjuku Nishiguchi located at 〒160-0023 Tokyo, Shinjuku City, Nishishinjuku, 1 Chome−4−5 西新宿オークビル 3F, and had an amazing experience! The designer was incredibly skilled and attentive, making sure every detail was perfect. Although they don't speak English, we were able to communicate effectively by showing pictures of hairstyles and using Google Translate. The prices were also very reasonable for the high quality of service. I highly recommend this salon to anyone looking for top-notch hair...

英語・外国語対応可とウェブサイトに記載されていたため、外国の友人を連れていきましたが、明らかに嫌な態度をされ、カットもしてもらえませんでした。友人の髪質上、要望に応えるのは難しいのはわかりましたが、予約したにも関わらず10分放置され、カットだけでもとお願いしているのに時間がないから、可愛くならないからとドアを開けてどうぞお帰り下さいという態度はひどいです。エレベーターの前にいた女性に「英語出来る方はいませんか？」と尋ねたところ「いません」と高飛車な態度でした。どのように変身出来るかワクワクしながら時間と電車代をかけて行っている客を何だと思っているのでしょう。憤りしか感じず星一つもつけたくないですし、二度と行きません。

I took a foreign friend because their website says they are ok with English language (and others), but none of them was able to speak English. I understand my friend's hair is complicated and they are difficult to meet her request. But that's not an excuse to give us a horrible service. Their attitudes were obviously disgusted. Even we made a reservation, we were left for 10 minutes without any words. They told us to leave because they cannot make a hair cut because they cannot make "pretty style" without hair straightening. We asked for a simple hair cut afterwards, but they left us alone again and wait for us to leave. The attitude of a lady at the door was also terrible. When I asked her "Is anyone speak English?", she gave us a look and said "NO!". I don't want to give a single star. I will never go...

Just got my first haircut since I arrived in Japan and I had an amazing experience with Hair resort Ai Shinjuku. Even though I don't speak Japanese, the staff made their best to help me and make me feel comfortable. My hair looks awesome now and I feel pretty! Thanks everyone! Will make sure to come...