Hiro Ginza Barber Shop — Local services in Tokyo

This was by far the worst barbershop experience I’ve had — not just in Japan, but anywhere.

From the moment I walked in, the atmosphere was chaotic and unwelcoming. No one greeted us or explained anything; I was just directed with vague hand gestures. I came with my girlfriend, and not only was there no place for her to sit, but she was actually kicked out without any apology or explanation.

I had booked the “first-time customer” haircut set, which included a cut, shampoo, and a 15-minute massage. I misunderstood at the time of booking and thought it only included a cut and shampoo, so when asked about the massage, I said “no.” There was no follow-up — no mention of a discount or option change, which felt misleading.

The haircut itself took barely 10 minutes and looked nothing like the reference photo I showed the stylist. When I asked for adjustments, he seemed rushed and annoyed, and I didn’t dare ask again in case it got worse.

The shampoo process was also poorly done — you have to face downward into the sink, and water got all over my face, washing away my sunscreen and lotion.

Overall, it was a disappointing and uncomfortable experience from start to finish. I would not recommend this...

Booked an appointment the evening before and have been welcomed warmly at around noon the following day. When I entered, I've been assigned to Tyson and he was doing an all-around great job! We chatted a lot in English since I'm still a beginner at Japanese and I've had a great time in general. I'm also very satisfied with the result! I can only recommend this place and would definitely come again in the future. Thank you for...

Very professional and skilled service at a reasonable price. I'm an English speaker who knows little Japanese, so initially I was quite nervous about my first haircut in Japan. However, the staff were super accommodating from the moment i walked in, and I showed a photo of a previous haircut I've had for reference. I will definitely be returning, and I encourage any English speakers who are unsure of where to go to give this...