Lawson H — Local services in Tokyo

I accidentally left my passport at this convenience store after using the printer. When I first returned to ask about it, a Southeast Asian male staff member seemed a bit impatient with my inquiry. He barely turned around, quickly rummaged through the cabinet without much effort, and told me there was no passport left behind. I felt that he was too dismissive, so I quit seeking further help from him.

A few hours later, I came back and asked a Japanese female staff member instead. She took my concern seriously, crouched down, carefully searched through the cabinet, and finally found my passport! Words cannot express how grateful I am to her. I can’t imagine how terrible the situation would have been if I had believed the first staff member.

While my experience with one staff member was disappointing, I truly appreciate the kindness and professionalism of the female staff member...

The employee of Indian or Middle Eastern descent had a bad attitude while serving customers. First, he had to be called to the register to serve waiting customers. Seconds, he refused to give me a bag as I had requested, outright telling me to go away. Third, he insulted me behind my back in Japanese, calling me a "retard" to his white colleague thinking I wouldn't understand as a foreigner. This man is a bad employee and action should be taken against his hostile attitude...

This Lawson store provided a terrible experience that completely ruined my day. The cashier, who seemed to be a foreigner of Indian descent, was extremely rude. There were no greetings, no thank you just a cold and unfriendly attitude. This is nothing like the excellent customer service I usually receive from Japanese staff, who are always polite and welcoming. Such behavior is unacceptable, and I hope the management takes action to maintain the high standards Lawson...