OSHMAN’S Shinjuku — Local services in Tokyo

Hear me out, don’t ever shop here. They don’t even want to deal if you’re not Japanese. very racist and unhelpful. I was just asking for a shoe size, they didn’t even try or assist me to another sales assistant, they just straight told me to get off and accept the fact they didn’t want to serve me.

Yamaguchi and the other bald sales, shame on you! I remember your name clearly, I hope you learn better than this.

For your recommendation, it’s better to shop at Billy’s or KITH. I found my shoes there. They spoke english much better and all the sales assistant were really helpful. They would recommend size and what style suits you, very friendly. Don’t come to Oshman, super...

I purchased a pair of Merrell shoes (the one like crocs). I asked for a salesman for help and we tried 2-3 pairs and he told me this is my number. When i went home i relized there is a strap that you have to put in the back of the shoe. Now the size is very small. You would expect staff to know better to assist. I am from Greece, now this pair is useless to me.

Update: thank you for your reply. As i mentionned i am in Greece, how i will send you back the shoes. Please send me an email i can send you the receipt.. It is unfair that i lost my money because you could explain me hiw to...

Staff were unhelpful if not downright rude. In spite of being located in one to Tokyo’s main shopping areas, they didn’t seem to cater to international customers with larger shoe sizes unavailable, even for...