Clear Boat Cabo San Lucas - Cabo Excursions — Local services in City Centre

We booked a clear boat tour through Tours Los Cabos around 8:00 PM while out to dinner, for a tour scheduled the following morning at 9:00 AM. Less than 30 minutes later, when we returned to our hotel room, our sitter informed us that one of our children wasn’t feeling well. I immediately reached out by 8:30 PM to request a cancellation or at least a reschedule.

Despite the quick turnaround, we were met with a rigid enforcement of their 48-hour cancellation policy. The representative declined to help and later stated that unless we could provide a medical certificate, no refund or rescheduling would be granted. I explained that the situation involved a sick child and was entirely unforeseen, but there was no flexibility, compassion, or willingness to find a reasonable solution.

Only after I voiced frustration and noted I’d leave a review did they claim they had “attempted to cancel,” yet still refused to issue a refund or credit.

Be aware: this company’s policies are extremely inflexible, even in good-faith, time-sensitive situations. As a business owner in the service industry myself, this would deeply concern me—not just for this tour, but for any future dealings. If something were to go wrong on the tour itself or if another issue arose, I would worry about how unwilling they might be to resolve it. That kind of rigidity doesn’t inspire confidence or trust.

Policies are important, but how a company chooses to apply them says everything about their values. Unfortunately, this experience showed me that customer care is not a priority here. I would not recommend booking unless you’re prepared to absorb the full cost, no matter what happens.

I would like to mention Cabo shuttle services provided a...

It's a nice size boat that takes you out to see the arch and Celine, I was worried that we wouldn't see any whales, which we didn't see but one and it's okay because we still seen the Pucker fish and many other " Mexican fish" which what the guide called them, not me, it lasted about 30 which we basically rode to the arch sight seeing then took photos for purchase we were also allowed to feed them some tortillas which they were attacking soon as it hit the water, ...

Had a great experience. They take you to the arch, and to the Pacific...