CityFitness Hereford — Local services in Christchurch

Today, I visited City Fitness with my friend, who has a Black membership that allows them to bring a guest, as long as the guest is 18 years or older. I am 18, so I signed in on the machine as usual and went inside. However, less than 10 minutes later, a City Fitness manager approached me and asked if I had signed in. I confirmed that I had, but she then started questioning my friend about my age. As she was speaking with him, I remembered that I had a photo of my passport on my phone, as I recently lost the physical document. I showed her the photo, but she then asked for another form of ID. I explained again that I couldn’t provide one because I had lost my ID, but instead of showing understanding, she rudely told me to leave. This experience left me feeling quite disappointed. I had thought City Fitness was a great gym, and I was considering getting a membership. However, today’s interaction has made me...

Scandalous cancellation policy.

Came in person twice to get it cancelled, it never happened. Called was on hold for 30 mins left a number to be called back never was. Talked with live chat and never got the solution resolved.

Advise 30 day cancellation policy that doesn't work. Adverse a shorten 7 day cancellation policy if you leave the area and that doesn't work.

I'm literally out of the country still trying to cancel my policy.

Edit: "To qualify for an excemption from this, you can provide supporting documentation showing that you have moved too far away from a club to attend."

I did!!! 3 people at the club all told me the exact same thing. Told me exactly what I needed. I provided this after I was told it was cancelled with the 4 week policy.

The 4 week policy was not activated. Even though it was. The exception wasn't allowed even after 3 people at the club said I could.

That's why...

This is a good gym with all bells and whistles needed for exercises. 1 star less because of two reasons. Some of the trainers are self obsessed with their tattooes and not pay attention to the questions being asked. Their arrogance shows when they reply.

Second and the most annoying is users "holding on to the equipment". Many folks would hold on to an equipment especially during rush hours while surfing / chatting / playing games on their phones. Their set of exercise would run forever which could be done in 5 /7 minutes. Whilst sitting on BENCH, sticking with their phone they waste time even though they know people are waiting. I think this is fast becoming typical NZ culture. The staff says they can't tell people to be respectful for others and try not to waste time as this is personal choice. Well it IS a shared space after all...