IAG New Zealand — Local services in Waitematā

AVOID AT ALL COSTS! SCAMMERS!

The claim went to IAG from ASB. The person to who the claim was assigned, left the company and it went nowhere. We were told this months later. Their response was they believed they dealt with the claim in a timely manner. What a joke.

Another claim - they confirmed it wasn't paid yet, in writing via email. Called later, and they conveniently said it was paid and was included in a previous cash settlement. If you are claiming multiple items, they reimburse you (if you get that far) with NO breakdown. You have no idea what the amount is for, and you can't check if anything has been missed. They don't even confirm when reimbursement has been made - you just have to keep checking your bank account. It is unbelievably shady.

I also claimed two laptops that were flood damaged. Said we wanted cash, as we didn't know what we wanted to purchase yet. We have a flood-damaged home, this is so low on our priority list. They kept on insisting we buy from Noel Lemming. We said no, we want to wait and do our research, please reimburse us in cash. We even got a call from Noel Lemming asking us what we want to buy! They went ahead and registered us with them! No doubt they get some kind of cashback from them. How is this ethical?! We stood our ground, they stopped replying, and the money eventually appeared in our account.

Your only option is to sit on the phone for hours and hours - start in the morning unless you want to be hung up on when their call centre closes. If you do get through to someone, they are irritated or deflated. Emailing gets you nowhere, they simply just don't reply or pass you from person to person. I do not know how this company is still operating.

Your insurance company is supposed to be there when things go wrong. That is what you pay them for. Dealing with IAG has caused insurmountable stress in an already...

Do not use IAG for any type of house insurance or house build insurance. We are still waiting after 2 years and 3 month to know why they won’t settle our claim and pay us out. They simply keep dragging us through meetings and making us incur huge expenses for subject matter experts, QS and legal fee’s yet will not tell us what the problem is. After 6 months they agreed there was a claim, yet won’t settle and won’t say why! We are now spending huge money on discovery for a JSC, and have now agreed to a mediation as the JSC is not till August, but all this is bankrupting us, and as the meeting we have had with them have no outcome and they bring people who have no skills to understand the situation, am sure mediation will only lead to court. Has cost us over 50k so far for a 300,000 claim!!! Doubt we will get any of that back. If we go to court costs blow out further. Be very careful if you chose these guys their MO is to delay delay ask for extension after extension, being disruptive and unqualified people to meetings, just to drain you of all your funds so you run out of money and can not proceed, then they don’t need to settle!!! .This should be illegal, but they somehow manage to get away with leaving us in a half built home for over a year, with no kitchen, walls half pained, no wardrobe’s, no curtains, and outside still a building site, and they think that is okay. Worst experience of my life and worse decision ever using this company. DONT USE THEM NO MATTER WHAT!!! This is my kitchen!! And they think it is okay to leave us like this for another 6 month minimum! Read the other reviews of other people and thier delays, wish I had before we...

If you have to deal with IAG, expect literally months of no, or delayed communication. Placed a simple straightforward claim with Westpac which was approved in less than an hour. I then had to deal with IAG for the payment side of things.

Literally no response for over a month. I ended up having to buy the replacement item myself with my own cash in the meantime. I would then be emailed back by 3 separate consultants who took on average 7 days per email to respond and (despite being approved for the reimbursement) still haven't been reimbursed after 7 days [EDIT: 25 days] of giving them my account number. It's now almost 2 months [EDIT: 3 months] since the original claim and still no payment.

They also asked for private details such as the invoice for the new replacement item I purchased that had nothing to do with the claim other than me needing to buy it from my own money because of their slackness. The invoice wasn't used for a compensation payment on their ridiculous handling times mind you. For what reason I still don't know as they haven't responded.

So in short, expect any claim or dealings with IAG to take 2-3 months, multiple emails and enormous delays in communication and no single person to deal with for simplicity.

Will seriously be looking at other insurance companies who aren't involved with IAG in the future because this amount of time for such a minor run-of-the-mill claim is absolutely horrendous. Imagine what they'd be like if you need to claim for your home or car. Probably take 1 year to get back to you and then double your premiums...