Rendezvous Heritage Hotel Auckland — Hotel in Waitematā

It hasn’t even been 24hrs since leaving here and for obvious reasons it wasn’t a good experience.

So we have a family of 3 adults 7 children ages 5mnths 1/3/7/1/10 & 12yrs, we planned this staycation for them. They were so excited.

Prior to making the booking I made numerous calls to have my 2 rooms and my sisters 1 family room as close to one another as possible, in which receptionist ensures me this was possible “please make note in the notes” and so we did, then I called 2mins prior to arrival.

Once arriving at check in, this was by far the case. Rooms were not even ready for a hour and a half 🤯 and on total opposite sides of the building, me on west wing (beautiful views I’m assuming) and my sister closer to reception. Not what I requested cut a longer story short, I’m annoyed, kids are restless we’re still sitting in reception at this point 330pm check in is 2pm.

Room smells old & musty. Views of carpark, toilets have trouble flushing, tv does not work at all. 1st night, after some beautiful site seeing, dinner at Denny’s the kids then enjoy a swim in the indoor pools and by 10pm waters cut off unable to shower, but most importantly unable to feed my 5month old (goats milk formula) she’s screaming/crying her head off for what feels like forever, partners downstairs at reception trying to find water for not only my baby but my sisters 1yr old 😤

Day #2 we’re out all day, sky tower, Aotea square arcades and kids are looking forward to a swim, kids head down to reception for towels & are told there are none 🤔 so between both rooms we rummage and make do with what we had wet/damp coz let’s face it kids don’t care they just want a swim, again not the case due to the water cut off the night before all pools including spas are cold 🤯 and that sucks coz this is mainly our reason for staying. RIGHT???

Checking out I inform the receptionist of the no water situation and the inconvenience it caused and he refunds one night valet for both cars. Grateful for anything but would rather not have stayed, it was such a headache. I’m still disappointed. If my request couldn’t be fulfilled y’all should’ve told me when I made the first call instead of selling me dreams because now the kids will never...

Let me just preface this by saying I usually don't leave reviews for many things. This hotel was the last stop for my wife and I before we leave New Zealand, and it has definitely soured the end of our trip.

Squeaky floor boards in about 4 different places inside the room itself. And it is immensely noticeable just casually walking into the room for the first time. Not really a massive deal, but it is mildly irritating.

Our "view" looks out into the restaurant in the hotel with no view except directly into other peoples' rooms (you can see a little of the sky tower if you look directly up), some of whom have not drawn the blinds, we could see a couple having intercourse in a room across from ours. I wasn't too worried about the lack of a view until I saw how much you can see into the other guests' rooms.

Shower has this weird glass panel that only covers half the tub, sprays water all over when my wife and I tried to shower. As a side effect you get a lot of cooler air coming into the shower, which does ruin the experience a bit.

The bed we have is actually two beds pushed together and they slid apart while my wife and I were sleeping. Not a sheet holding them together, nor a foam piece to help bridge the gap.

And to much less effect, the in-room TV looks straight out of the early 2000s and based on the quality of the picture, I don't even think it supports 1080p.

The only part of this hotel that I think is even remotely worth the money is the central location. But location, location, location does not make a $200/night hotel.

While some people have left good reviews, it seems extremely dependant upon which wing of the hotel you stay in. We stayed in the hotel wing, not the tower and it was a dreadful experience.

With this hotel being the last hotel before we leave New Zealand, the trip is ending on a very bad note.

Overall, I am extremely disappointed with the quality. I don't believe I would return and could not recommend this hotel unless you exclusively need an overpriced place to sleep for the night. Probably would have been better finding...

My wife and I stayed here for three nights at the end of an almost six week sojourn throughout New Zealand in a motorhome.||We had stayed here in 2019 at the end of a similar trip and enjoyed it. However our experience this time around has been quite different.||Since our last visit it seems Heritage Hotels has entered into a partnership agreement with TFE Hotels to refurbish and develop a number of Heritage properties in NZ including the Rendezvous Heritage in Auckland.||From our short experience ( 3 nights) we have been extremely disappointed that this hotel, which is ideally located in the heart of Auckland’s CBD does not offer breakfast during the week! Why we might ask does a central Auckland hotel, which must attract a wide range of tourists and business guests, not offer even the most basic breakfast facilities? Apparently breakfast is offered at weekends. Strange decision given most business people would no longer be around. Sorry but for a central CBD based hotel in Auckland not to offer even the most basic breakfast option is really, really poor.||How about dinner? Well there is a German restaurant on-site if you like sauerkraut and German sausage dishes but not a lot of other choices.||So the bottom line at present here is if you want to eat anything reasonably decent you have to go and find it elsewhere in Auckland!||We were also not particularly impressed with our room which backed on to a central covered atrium that looked down on the German restaurant so natural light was in short supply and because of being overlooked by other rooms it was necessary to keep the curtains closed and the room lights on to retain any privacy.||The bed was comfortable but the room and bathroom seemed tired and in need of a refresh.||All in all a very disappointing stay in a hotel that should be much, much better than it is. The lack of a breakfast option and the other limited dining options put it way behind the competition.||When next in Auckland we will definitely be seeking alternative...