NATARA SPA & MASSAGE — Local services in Waitematā

NO EMPATHY AND SUPER RUDE STAFF!!! Booked a paid session for Friday evening but couldn't attend due to a medical emergency with my partner that same evening. Finally, when things settled, I emailed them explaining my entire situation and requested them to accommodate me at a later date of their liking (Perhaps when they were less busy or for a shorter session etc.). But, rather than understanding that it made no sense to have a paid booking and not show up, and that it was an unforeseen situation that I had no control over. They acted without empathy and extremely rudely without even attempting to provide a solution. The corresponding person (Tanya) mentioned that we emailed a day before and called. However, their email went into my spam and they called once at 5:30 pm on Thursday evening while I was travelling back from work stuck in the traffic and couldn't answer. Even though they could not get in touch with me, they did not make a single attempt to contact me any time on the booking day or for that mater even during my booking time when I did not show up and were basically were happy to charge me for it. I WOULD STRONGLY ADVISE AGAINST...

I booked a massage and facial service, I can't remember my masseuse name. It was very very good I really loved it I felt so well rested during the service and after. They were unsure whether to take me on as I have Chronic Chronic pain but it ended up being helpful so definitely hope you guys are more confident to take on people like me now because you can do it! In fact I think it the service was that good, that she activated my lymphatic system and somehow my wisdom teeth were really sore after and I was planning to get them out! I am fine now and I am going to come back, I want to only have her she was very good.

I thought I had posted review back then but I think it did...

This has been one of the best massages I've ever had. I went in for a deep tissue and the masseuse was great to work with! I've never experienced a massage quite like this. I'm only in Auckland for 2 days but know I would come here more if I could. I also appreciate when they asked at the beginning if there was anywhere to concentrate on. They were able to feel where I had hidden knots and put some extra concentration there. They did so much in the 60 mins that I thought they might have lost track of time since it kept going! Highly recommend Natara when I visit NZ in the future, I'll be sure to come back! Thank you for helping my body getting ready for my long...