Barcelona Nord Bus Station — Local services in Barcelona

My husband and I bought return tickets from Platja d'Aro to Barcelona and back (8.30 p.m.). Everything was great until the return. We arrived at the Nord bus station 2 hours early and waited for the bus as it said on the ticket, on platform number 1. Just before 8.30 p.m. some gentleman asked employee who was standing there (an older man, maybe around 60 with a graying beard and hair) about the bus, he told him platform 25, I thought that was strange so I showed him my ticket and asked if we were waiting for the bus there, he said in English no there, platform twenty five, twice and we went to that platform where it was quite crowded. While we were waiting, a bus arrived at platform 26, people got on and the bus left.Then the bus arrived at platform 25, and when I showed the driver my ticket, he told me that our bus had left from platform 26. Terrible! The last bus! We went to the information desk where we explained to the gentleman what had happened, he called the man who told us to go to platform 25. He was talking in Spanish, he didn't even look at us, let alone try to apologize. He basically tried to shift the blame onto us, saying that we didn't understand him and that he said someone of the platform, which was a lie because he repeated platform twenty-five to the gentleman before me and to us twice. The gentleman at the information desk was very kind and directed us upstairs to the transport counter where I asked what to do now, if they could refund our tickets. The man who told us it was the wrong platform was talking to the lady again in Spanish, to which she rudely replied that they don't refund money, and when I asked what to do now and how to get to the accommodation, she coldly said take a taxi.We left upset and deceived, at the taxi driver's we met again the man who told us the wrong platform (which makes me doubt his agreement with the taxi drivers) who didn't even want to look at us. We took a taxi for which I gave the last 200 euros I had. And I'll just tell you that the man and that woman at the transport counter be ashamed, without any empathy, humanity, and what's worst is that he is to blame because he told us the wrong thing. Shame on you! People be very careful so that the same thing doesn't...

The station is good and it is safe to wait for the night bus, But be careful with flixbus, We booked FlixBus N1138 a week ago. Our tickets had assigned seats 3C and 3D. But four days before the trip, FlixBus emailed us and canceled our seats. They said the driver would assign seats instead. Then we found out they opened our original seats as paid seats! We had to pay almost €10 to choose them again. This is so unreasonable! As the travel date got closer, we saw fewer and fewer seats available. Most were locked. We felt really anxious—imagine a 16-hour ride not sitting next to my boyfriend, but next to a stranger instead! All because they took away our original seats. Also, I read online that without a fixed seat, you might have to keep moving whenever someone has that seat assigned. that's stressful! On the day of the trip, at 3 AM, the driver scanned our tickets and said we couldn’t board because we had no seat numbers. Luckily, we insisted that our bus was N1138, and he finally let us in. This whole thing was a...

“The station is extremely dangerous in the night!!!” “The station is extremely dangerous in the night!!!” “The station is extremely dangerous in the night!!!”

#Please don't take your eyes off your things There are thieves everywhere. They stole my bag which worth than €1000. I’m pretty sure someone stole my stuff between 23:35~23:41 and the guards from there didn't care at all!!! They kicked me out and said to me to fill a form to report the theft...

Even though the guards and police dogs are fierce, but their function is only to drive everyone out of the hall and lobby at 00:00 and won’t help you to find your stuff or suspect. They just want you to go to the next police station to file a report. I think there are too many thieves, so they don't care anymore.

The worst night...