Kjell & Company — Local services in Stockholm

I have experienced very poor service and no customer understanding at all in this boutique.

They were very resistant to send my ear-pads to Apple service provider for repair. They argued that the warranty has expired and according to the regulations, I have to prove that the problem existed in the product from the beginning.

I insisted a lot and told them that I am ready to pay if the Apple service provider says that the problem has been occurred due to the usage of the product. They accept my offer finally and sent my ear pads to the Apple service provider.

After a month, I got an email from Apple service provider that they have replaced both left and right parts with new ones for free.

Don’t expect any service from this store and do not wait them to contact with you because they...

Waited forever for a pickup of an online ordered product, after suggesting to staff to prioritize pickups higher to make things quicker, the guy was very unfriendly and treated me like an enemy the whole process. This is exactly the approach how MediaMarkt went...

I was about to order some supplies online but them remembered that the pandemics is over so went to Kjell & Company. Much to my surprise the prices were pretty much the same, the staff was quick, knowledgeable,...