Claverley Court — Local services in London

The executive 1 bedroom room with a price 380£ per night didn’t match description and picture on the internet. ||The given room (703) was on the ground floor (what corresponds with the website description of the “deluxe 1 bedroom”). The given room didn’t fall under the category of “executive” at all.||||The only window in the bedroom opened into a narrow dark shaft, diameter 1,5 m, you can’t see even the peace of the sky, only 4 walls with loud ventilation installments. Their volume was loud even with the window shut, therefore it would be impossible to sleep in a room like that. It was also impossible to ventilate the bedroom with fresh air (the apartment smelt badly).||The small window in the living room looking out at Harrod's Parking lot.||(website says this “hotel offer the very best in 5 star luxury London, all apartments face east and west to maximise light” and etc.) ||||The general manager Vitor Medeiros told me that it was the only room available in the apartment building. He offered me 2 rooms in another building (25 min by walk from the booked apartment, in another district, which I didn’t like), one of them was a category below (cheaper and quality was worse), for the second he asked me to extra pay £900, which was ridiculous. ||I requested that he returns the paid money for the room, and he claimed that he wasn’t authorized to answer these kinds of questions. I asked to speak to another person who is authorised but he didn’t give me any information. I moved to a different hotel, and I did not spend the nights at this apartment (as I repeat, it would be impossible to sleep in). I sent 2 complaints by email but no one...

مادري كيف الناس تمدح ذا المكان المخيس!! من أقذر الأماكن اللي سكنت فيها.. تجربة سيئة جدا جدا. Avoid! Hygiene Concerns: There were flies throughout the apartment, making it feel unclean and uncomfortable (photo attached). The bed linens were clearly not changed before our arrival, with visible yellow stains (photo attached). Misleading Advertising: The apartments look way different from the photos shown during booking. The space was significantly smaller and filled with old worn out furniture. Bathroom Issues: The bathroom sink was clogged, and water would not drain properly throughout our stay (photo attached). Hot Water Availability: On two separate mornings, there was no hot water at all, which is unacceptable for any property, let alone a 5-star accommodation. Noise Disturbance: Constant loud noises from upstairs disrupted our peace and comfort. Elevator Malfunction: The elevator was out of service at certain hours during our stay, forcing us to carry a buggy up and down the stairs—a highly inconvenient and avoidable situation. This was, without a doubt, one of the most disappointing accommodation experiences I have ever had. The above issues not only ruined the quality of our stay but also failed to meet the basic expectations one would have for a premium-rated property. Absolutely disgusting...

Despite being marketed and priced as a five-star apartments, the service and overall quality fall far below that standard. Housekeeping was very poor. Rooms were only cleaned on weekdays, with no service during the weekend. Even when cleaning was done, it was very basic and didn’t meet the expectations of a luxury stay. The rooms are extremely outdated and in serious need of renovation. Everything feels old, worn, and neglected. The lack of attention to cleanliness and comfort was disappointing. Considering the high price we paid, we expected a true five-star experience. Instead, it didn’t even live up to a four-star standard. This property needs significant improvement in both service and upkeep to justify its...