London Eye Ticket Office — Local services in London

Harassed and humiliated at the London Eye

I would like to share the extremely shocking experience I had at the London Eye.

While I was presenting a pass that had been offered to me under my friend name, a blonde employee with a visible back deformity grabbed my personal phone without my consent, claiming she needed to verify the pass.

I calmly explained that I understood the situation and that I was willing to buy a regular ticket instead, without any problem. However, she categorically refused to return my phone, despite my repeated polite requests. She prevented me from accessing the service normally, putting me in an extremely stressful and humiliating situation.

What shocked me even more was that neither the managers nor any other staff member intervened to resolve the situation or even listen to my side of the story. In the end, my husband had to step in and physically take my phone back from her hand, because she was still refusing to give it back.

I felt harassed, humiliated, and completely abandoned in such a world-famous place like the London Eye.

I urge the management of the London Eye to seriously review their customer service practices and ensure that such abuses never...

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