GameStop — Local services in Albuquerque

This location has just got worse and worse every time we go to the mall. I used to always buy a game when we’d go and haven’t done so for the past couple months. This is mostly due to lack of selection including no stock of new releases. The store is just piles and piles of overwhelming amounts of junk merchandise. There is so much stuff in there that people can barely move around making it an uncomfortable experience. The latest is they removed the Xbox games entirely and filled it with you guessed it more junk merchandise. The switch games and ps5/4 games are all mostly vertical so unless you know specifically what you want you’re gonna spend a lot of time reading every label. Never receive any greeting much less help. What is going on GameStop? I also cancelled my pro membership because there really no benefit other than saving $1 here and there on already discounted games. The points now also expire. I had nearly 500,000 points and was told that if I didn’t use them I’d lose them. Do you realize how long it took me to acquire that many points as well as how much money had to be spent? Everything is just going down hill for GameStop. Last, if you ever buy a game stop asking for the 1400th no I don’t want game insurance, no I don’t want a GameStop credit card, no I don’t want to renew my pro membership, yes I am sure, no I don’t want a preorder. I am sure the staff is instructed or measured but my...

We are really disappointed in GameStop. We purchased Red Dead Redemption for switch and the game didn’t work immediately. We attempted to return the game as defective and were offered half of what we paid in store credit. The guy working there tried to get us to buy insurance for our game and even said broken cartridges happen frequently. I think it’s pretty wild to not refund our money on a fake that didn’t work to begin with. We tried to return the game within a week. I really don’t think it makes sense to have to buy coverage for something that should function. So incredibly wack. We won’t come to GameStop going forward. Even Amazon has a 30 day return policy for game cartridges. I’d rather support a business like GameStop but I’m not going to donate money to them if they won’t stand behind the...

Went there to try to return a new Nintendo switch system and teddy told me there all was a seal on the system but I told her there was never seal on the system when GameStop gave it to me and teddy is a rude person and every unsatisfied service and told me she’s the manager but didn’t see manager tag and not the first time she’s been rude she needs to learn customer service and used to be ever good customer service here but no more and at this location really dumb when u have a used game in your had and go to pay but they get a online order and they have to do that over the person in the store and Brandon is not a every nice person he needs better customer service and doesn’t really talk to people and not...