KAY Jewelers — Local services in Albuquerque

The customer service at this location is completely awful! I placed a service request for a lost stone (which my warranty covers) before COVID. So I called once the store opened up again and was told they couldn't find my necklace for the service request. I spoke to multiple people, they finally found it and send it off to have the stone replaced. Then, when the necklace was "fixed" the stone was too small, you could clearly see the missing space between the stone and the jewelry. When I brought it to their attention, the man told said "it looks beautiful to me." When I complained and said it was not the right size of stone, he proceeded to tell me that I was lucky they even replaced the stone for me because they don't do that and he was doing me a favor. So I asked to talk to a manager and Claudia agreed to fix this, but first she also made it a point to tell me it was a favor and that the necklace was "never lost." Although I wasn't even complaining about whether or not it was lost, just the quality of the repair was completely hideous. It would be in your best interest to go to the westside location or any other location for that matter because these people are...

This location has very poor customer service. I dropped my ring off in November to have a missing stone replaced and I was told it would take a couple of weeks. When I called to check on the progress of the ring, Jose, informed me that the stone color could not be matched and the ring would just need to be replaced. Jose said he would order the new ring, we are still in November. Come January I go into kay jewelers to check on the status of the new ring when Jose tells me that somehow the order had been canceled. Again, Jose says he will re-order the ring, in my size, to save time from sending out to be resized once recieved. Fast forward to today. I go into kay jeweler's and guess who's ring is not there in the size promised, you guessed correct, mine. I left without a ring and I am happy to say it is a small price to pay for the joy of never having to deal with...

I recently purchased a ring online and I got an email with an efficient overview of their lifetime warranty. A condition is that you have to have it inspected for loose stones, mounting and cleaning only from them. Which I'm totally on board with only having one Jeweler consistently nurture the quality of the jewelry.

As I said, I purchased it online and having been shipped from one destination to another (me). I went into one of the local stores here to see if I could have someone inspect and clean the ring before my 6 month follow-up from my purchase date.

They gladly assisted me. Inspected and cleaned my ring and even complimented me on my piece. High quality service. 5 stars all the way. She said "See...