Rally House Allen Park — Local services in Allen Park

I purchased a hoodie in Xl. 2 days later I tried hoodie on decided I needed a large instead. Tags still on item. Went into store presented clerk with my bag and told her I needed a large instead of Xl purchased. Clerk says you need receipt to exchange an item. I said really??? Just for a different size?? She says yes. I said the tags are still on the item I purchased it 2 days ago. Still in rallyhouse bag with rallyhouse tags on item. I ask for manager. She said yes, you need a receipt to exchange an item. Wow! So if you get a gift and it’s not correct size and you have no gift receipt or receipt then you won’t get an exchange. I ended up looking up my credit card transaction that showed 2 days from current day purchased. Showing 2 days previous. Then the staff looked up my receipt then exchange my item. Also I was only one at register. When I left there were 5 impatient looking customers looking wondering what’s the hold up. All for a hassle for a receipt to do a simple size exchange. Took 15 mins when it could have been a 30 sec transaction. You’re web says item should be able to be exchanged without receipt as long as tags are on item and still new and not smelly. None of that because I just purchased and took home. Tried on 2 days later took off a returned to exchange. Store manager and staff needs re training for exchanges for future knowledge. I’ll go to the Livonia location until this is addressed at this...

Before I went into the store I went online to verify the availability of a Dan Campbell t shirt. It stated they had several. When I walked into the store o was greeted by a male and a female employee. I spoke with the young female and asked her about the Campbell t shirt and she said ‘oh, we don’t have any of those’. I then told her. About going on line, she then said ‘ I don’t know why it said that , I’m pretty sure we don’t have any’. Not once did she attempt to look for me or look to see if their inventory showed any. She seemed less than interested to help me. But the. The male came over and had heard our conversation, he said, yes , we do have them, let me show you where they’re at. He. Plant have been any nicer than what he was to us. He definitely cared about helping us and making sure he took us right to them. I did buy one along with several other items. He rang us up and again, our whole interaction with him was stelllar ! He was everything she was not, but should have been. In looking at the receipt, his name is Wayde. He is an excellent employee !!! Maybe he needs to coach and mentor the young lady. Because if she was the only one I had dealt with, I wouldn’t go back. Thanks...

I had a large conference to attend for work where we had a tailgate theme one night. I am the QUEEN of procrastination. In my frantic state, I found myself googling options for tailgate themed apparel, and this was one of the options that appeared (thank you Google!). As a former retail employee, I have high expectations when heading into an establishment that specializes in a specific area. RALLY HOUSE IN ALLEN PARK, MI DID NOT DISAPPOINT!! From the first moment I stepped into the store (my first visit nonetheless), the staff and selections blew me away. I was able to find multiple options to suit my needs, and the staff was more than happy to assist me with my questions, and help me work through my indecision. Thank you to the team at this location. I left with far more than I needed, but I will absolutely...