Zachary's Jewelers — Local services in Annapolis

Three weeks ago, I made an appointment with Zachary's Jewelers to have my tennis bracelet, a wedding gift from my fiancé, adjusted. We specifically requested the adjustment be done in front of us while we waited. Robin, who scheduled the appointment, was smug and rude but assured us it would be no problem. We did not hear anything for 3 weeks.Today, when we arrived for our appointment, we were told they wouldn’t adjust the bracelet because it wasn’t purchased from their store and there was no guarantee that they would be able to do it in front of us—something Robin failed to mention when she specifically made the appointment for this. She was also extremely rude to my fiance who rushed to the store in between surgical cases to bring them the bracelet for our scheduled appointment.

When I called to discuss this with Robin, she was again extremely smug and rude, refused to take responsibility, and claimed she wasn’t aware of their policy despite working there for 20 years. She refused to take any responsibility and told me "I'm sorry you feel that way" after she clearly messed up.

I then spoke to the "manager", Aero, who laughed during our entire conversation and stated this was due to an “internal communication issue and mismanagement on their part." Despite saying this, he also refused to take responsibility, stating, “these things happen.” This situation has left me unable to wear my wedding gift on my wedding day while the people responsible are laughing about it.

The only positive aspect of this experience was the CEO, Constance, who was the only professional person I spoke to who wasn't disgustingly rude and actually cared. She sincerely apologized for the mistakes caused by her staff and attempted to resolve the issue. However, the damage was already done. Due to the poor communication and unprofessional behavior of the staff, I would never trust Zachary’s Jewelers with any of my jewelry and would not recommend them to anyone. I am not sure how they expect customers to trust them with their thousands of dollars worth of jewelry if they have admitted "internal communication issues and mismanagement" (direct words that came from a manager, Aero). I truly hope the company addresses these issues before it costs customers their valuable...

If you want a summary because this review is long, here it is: go to Zachary's for any jewelry needs. You don't need or want any other jewelers.

I googled around for jewelers in Annapolis when I was looking for an engagement ring, and Zachary's was the first to show up (and with good reason to be first too!). I walked into the store and asked if someone could talk to me about engagement rings, and Keith immediately stepped up and did what he did best.

Over the next several weeks, I'd stop in for an hour or so once a week to talk about a different aspect of engagement rings and what sort of ring I'd want for my soon-to-be-fiancee. Keith directed me to different resources, gave me great advice on how to stealthily figure out what kind of ring she'd love, and was patient and enthusiastic every step of the way.

We finally decided that her dream ring would need to be custom-made, which made me worried about costs. However, Zachary's does all of their ring creation in-house, so my costs probably ended up being less than a designer ring (and it's a much better ring too). Keith and I walked through pictures of a lot of rings that I thought she'd like, marking off what I wanted to see or not see in the ring on each of the pictures. A week or so later, I came in and saw a plastic mold of what the ring would look like. One minor tweak, and one week later, and I had the perfect ring for her. That weekend, I proposed, and she's adored her hand-made, one-of-a-kind, just-for-her ring ever since.

Zachary's was also very prompt with resizing the ring as well, and they polish up her ring free of charge whenever we're in the area. We'll definitely be getting our wedding bands from them too.

If it weren't for Keith's guidance and Zachary's expertise, I probably would have gotten her a ring she wouldn't really like, and paid more for it too. Instead, she's got the ring that's even better than the ring she's always dreamed of, and a caring, loving story behind the creation of...

Simply put, AMAZING. My now wife and I fell in love in Annapolis and 3 years later got engaged in this charming coastal town. On a trip back, we stopped into Zacharys on a whim. A beautiful quaint little store that welcomed us and our dog with open arms. We had zero intentions that day of buying anything, but that quickly changed when we found the wedding bans we had been searching for for months. We worked directly with Steve Samaras, who made us feel like family and not simply another customer. We purchased our rings and were able to to have them shipped directly to our home a few weeks later. Now I’m a very indecisive individual who struggles to make decisions. When I received my ring I panicked because I wasn’t sure I had made the right decision - this was less than a month out from our wedding. I quickly contacted Steve who was incredibly understanding and had a new ring made and rushed out to me immediately. This all happened via trust and understanding- never once did Steve ask me for payment for the second ring which would then be refunded when I made my final decision and sent the other ring back (for anyone who is married or planning a wedding, this kind of financial flexibility is incredibly helpful). The second ring came in quickly and while beautiful it wasn’t the ring for me, the original ring was the one that was meant for me. I’m sure Steve rolled his eyes when I told him this, but never once did I get a hint of frustration from him - his cool, calm and caring personality simply continued to radiate through. My wife and I could not be happier with our wedding bands or the experience of working with Steve and Zacharys Jewlery. Our one year anniversary is still 11+ months away, but I know exactly who I will be calling and where I will be going when it’s time to purchase my wife’s...