Bank of America (with Drive-thru ATM) — Local services in Atlanta

I am writing to express my profound disappointment and frustration with the treatment I received at this branch on July 24, 2014. As a Platinum Honors member, I expected a certain level of service and professionalism, neither of which was evident during my visit.

I came into the bank to address fraudulent charges on my account amounting to five figures—a situation that has caused me considerable concern and distress. Upon entering, I was disheartened to find that none of the staff seemed remotely concerned about the gravity of my situation. It appeared that I was being profiled and dismissed, likely due to my young age, which is both unfair and unacceptable. Every customer, regardless of their age or status, deserves to be treated with respect and urgency, especially in cases of potential fraud.

The teller briefly relayed my issue to a financial representative, who shockingly did nothing more than instruct me to call Bank of America’s customer service number. When I did as instructed, the representative on the phone sent me a form to fill out and advised me to ask the in-branch employees for assistance. However, when I communicated this to the staff, they proceeded to ignore me and engaged in their own conversation, showing a blatant disregard for my situation.

Feeling disrespected and frustrated by this utter lack of assistance, I left the branch and went to another bank. There, I received the attentive and comprehensive help that your staff failed to provide. This experience has left me questioning my continued relationship with Bank of America.

Given the severity of the fraudulent activity on my account and the dismissive attitude of your staff, I am seriously considering switching banks. I hope this serves as a wake-up call to reevaluate the training and customer service protocols at your branches to prevent such incidents in the future.

I request a thorough investigation into this matter and a formal response addressing how you plan to rectify this situation and ensure it does not happen again to me or any...

Hi Google Family,

I’ve felt compelled again to write a review about a bank visit—until today. What I witnessed at this branch moved me deeply and left an impression I won’t soon forget.

Mr. Kim, the branch manager, isn’t just performing a job—he’s fulfilling a calling. In an age where customer service often feels like a checkbox, Mr. Kim stands out as a beacon of grace, presence, and true leadership. He doesn’t just manage—he leads, with calm confidence and sincere attentiveness that transforms a typical transaction into something profoundly human.

Every customer who walked through the door was met not just with professionalism, but with warmth and intentionality. Mr. Kim made sure each guest was paired with the right team member—not out of duty, but from what felt like a genuine desire to ensure everyone felt seen, heard, and valued.

And his team? Equally outstanding. Jessie, Vince and Ne’Quan Williams were attentive, patient, and incredibly knowledgeable. They brought financial advice to my attention that no one had ever taken the time to explain before—helping me feel not just informed, but empowered. Their care and clarity made a lasting impact, and it’s rare to find such a seamless blend of expertise and empathy.

In the hustle of everyday life, it’s easy to forget how powerful human connection can be—even in places we don’t expect. But today, I was reminded. Mr. Kim and his team have created a space where professionalism and humanity coexist beautifully. If more businesses operated with this kind of heart, the world would feel a lot more connected.

Thank you, Mr. Kim, Vince, Jessie, and Ne’Quan. You’ve...

I am closing on a new home later this week and I needed to send a wire to the closing attorney for my down payment and other fees.

I was immediately greeted by the Branch Manager, Tammy, who asked me how she could help me. I told her I needed a wire for a house closing. She immediately congratulated me on the purchase and apologized that there would be a wait of about 45 minutes. I told her that I had made an appointment online and I was immediately lined up to see a banker about my wire.

After a short wait, I was greeted by Stephanie Bateman who then handled my wire in no time! Stephanie’s customer service skills were superb-she also congratulated me on the purchase of my home and even used my wife’s name in the conversation. I was done before I even knew it! As we were waiting for the Managers approval on the wire, Stephanie even suggested several other products that I was not taking advantage of. This was more of a “how can I help you?” conversation then any type of a “sales presentation”. I upgraded my savings account!

Stephanie, and Tammy, made we feel welcome and valued. I will go out of my way to visit this branch in the future. The secret that everyone forgets is this: Make an appointment and your experience will be great!

Special message to Bank of America management: why are you making your valued staff use a computer monitor with a screen size that is not much bigger than a Post-It note? Use dual monitors with bigger screens and your team will be...