Buckhead Blooms — Local services in Atlanta

I am SO disappointed and SO upset. I am a returning customer at Buckhead Blooms. The last time I made a fairly large order and there were no issues. So when it came time to order flowers for my father’s funeral, of course, I went to BB.

I had a very specific request for white rose boutonnieres. I placed the order with Javier and moved on to other details of my father’s funeral. However, when I arrived to pick up the order, I was presented with a box of CARNATION boutonnieres. When I advised him that I had ordered roses, his response was “the roses were more expensive.” I beg your pardon!

On further discussion with the woman who proclaimed herself to be the “acting manager” Bernadette, her first response was also to try to explain to me about the price of the roses. I had to interrupt her and let her know that the price was not the issue here. The issue was that they had not produced what I specifically requested.

She proceeded to outline to me the pros and cons of roses versus carnations (including the fact that roses were for proms), all of which I appreciated, not being a “flower expert” as she said of Javier. However, as I told her, none of that was part of the conversation I had with Javier on placing my order. Had that conversation taken place, I would have had the opportunity to make the decision as to which flower I wanted. Instead, their biases led them to believe that I somehow couldn’t afford what I was requesting??? And therefore, I should have carnations??? Mind you, this order was a good deal larger than the initial order I placed, and an additional charge for roses was immaterial, given that it was my father’s funeral and white roses were what my family had decided on.

Of note, just to be sure I wasn’t completely insane, I looked back through my email to discover that I had never been forwarded an invoice, so any opportunity to correct this before the work was done was nonexistent. And after I picked up my order, I received a receipt that just stated, “item” quantity 60….Sigh…

It is so disappointing that Bernadette decided to debate me instead of trying to solve what apparently was a miscommunication. The carnation boutonnieres are nice and well made, but they are NOT WHAT I REQUESTED. After a quick search, it appears that the unprofessionalism displayed in this case is not an isolated incident. I think the owner Patricia should delay the trip back to her home country this summer and instead opt to give her staff a refresher course on customer service and conflict resolution.

Supposedly, the owner is to be notified about this issue, but that remains to be seen, considering the conduct outlined above. In any case, I will be taking my future business elsewhere, where it is appreciated and where I am treated like a...

Looking for an eye-catching, special thank you gift after returning home to San Francisco, I telephone ordered a Phalaenopsis orchid "arrangement" from Buckhead Blooms for $125, plus delivery and tax. I certainly expected something special for that price, but when the recipient texted me a photo of the orchid gift he received, I was stunned to see what they had sent---an unimpressive, single stem orchid in a generic, square glass container (costing $7.50) with some black river rock stones--hardly an "arrangement" as what was represented. To be sure that my prior expectations had not been unreasonable, I did my own little research. I found that a similar (but larger) single stem orchid in a white pottery vase at a nearby Trader Joe's grocery market was priced at $12.99! And that was the retail cost. . . The wholesale cost that a florist would pay is even less. But in order to compare "apples with apples," I also checked out a very high-end nearby florist. They only carried two stem Phalaenopsis orchid in a similar glass container with identical stones which was priced at $52. By comparison, Buckhead Blooms was charging $175 for an identical, two stem orchid "arrangement." That's $175 vs $52-- a 350% difference! I felt like I had been gouged. I then called Buckhead Blooms to express my dissatisfaction , and was only offered a $25 refund! ENTIRELY UNACCEPTABLE! So, BUYER BEWARE when flower shopping at...

Ordered two separate and specific arrangements and asked for no purple. Came in to retrieve them. They both had purple and were both exactly the same. I kindly and respectfully brought it to their attention with nothing but smiles. Everyone was kind and sweet and apologetic. When they were asking me what to change, I suggested they add more gerberas and before I could finish my thought the designer comes out and gives me a rude face and tells me "we're not adding any more of anything, we worked with your budget." I replied nicely and said "okay not a problem, it was just a suggestion!" Then she said "you need to give us a minute and go wait in your car." I asked her why she has an attitude and told her I'll wait where I see fit. The manager then tells me that the designer was not rude at all and I cannot speak to their designer that way. Then she also tells me to wait in my car. I had been nothing but kind and understanding when it was THEIR mistake. To be treated like that when they were in the wrong and I had been only understanding and kind is extremely frustrating. I am an event planner and exclusively order my arrangements from BB and tell EVERYONE about them. Not sure if that...