Dillard's — Local services in Atlanta

Had the worst experience at this location. I called a Dillard’s at another location to see if they had a boot in stock and if not can they tell me what location did. The helpful representative stated, “ there was only 1 size 9 available at the Atlantic Station location”. I drove to the Atlantic station location and asked the representative Tony did that have an, “ Azela Wang faux fur boot in stock” he immediately stated, “no we do not have those boots” I did not show him a picture nor had I given him the item number. I show him a picture of the boot he again states, “no we do not have those, I’ve never seen them before”. I said well I called and they stated you have 1 in stock. He then proceeds to grab me the shoe. He comes back hands me the shoe, I try them on, and decided im going to continue with the purchase. As Im putting the shoe in the box, I notice that the inner side of the boot fur looks defective. I show my mom on ft just to make sure I was clear on what on I was seeing. I asked Tony could he double check and make sure no other location has that boot, it doesn’t matter the state, I can have my assist get them. He goes to the computer and shoes me that no location has the boot at all ( there was a red indicator on the screen showing sold out to each location). I said well are you all going to discount these because as you can see they are defective he said, “ no because if you stand the boot up no one can see it” I told him that’s besides the point. I asked for a manager and a Caucasian lady by the name of Troy comes out, she immediately sees the defect and say, “ No we are not going to discount these, you don’t have to buy them”. I said well can you at least see if the other color is available. She just stares at me and says, “ you don’t have to buy them”. At thi moment my mom can here the conversation and she states,” that’s the manager talking to you like that?” I told her yes. I informed Troy that I was going to purchase the shoes and call corporate. She walks off. Tony reappears and I ask him where is the manager after she is gone for a few minutes. He says to me,”Well what do you want she said no”. I informed him that is not why her presence was needed and that, I requested corporates number and to see if they have the boots in the other color. He says, we do not have the other color. I challenge him and say how do you know what the color is because when I first got here you said you didn’t have the shoe at all. He says the other color is brown. I inform him that the other color is not brown it is pink and orange. He says, “ I’ve been here a long time you can’t tell me”. I say okay then were is your manager. The manager Troy reappears and she says,” No ma’am we are not discount the boot”. I said that’s not what I asked you. I asked you to look and see if you have the other color and to provide me with corporates number. She writes down the number slides it over and proceed to look up the other color. She then replies, “ no we do not have it and I can not see if any other store has it”. (Remind you Tony had showed me the screen that shoes other stores stock). I ask can I order the other color here because its online she states no they do not do that.

I have never in my life received such terrible customer service and that was my first time ever shopping...

I spoke to Tia who is the SWEETEST yesterday bc I don’t realize Dillards offered free makeup services so I decided to make an appointment for today and booked at 5. I get here 10 min before my appt and I’m told the manager sent people on an extended break although there was an understanding there was a 5 for Dior. Not sure who is more to blame when the makeup person knew they had a 5 regardless. So Tia comes over to tell me someone at MAC can do it but now it’s going to be $80 for product which no one told me. It’s not Tia’s fault, but there is no way I actually expected to pay when I did not have to. Of course I would’ve bought a product out of etiquette but that wouldn’t have been more than $30 so I’m really not feeling it. Then, the new makeup artist, Drew, ended up being rude and she assumed I cleaned my face. Who is mentoring these up and coming artists?? Then, I’m seeing dark spots through my makeup and she actually didn’t erase the previous makeup when she was trying to shade match and I had to tell her that was the old color. She didn’t believe me and felt a way I was correcting her sloppy work. Then, a guest walks in and she tends to them for 15 min. I’m just sitting there. I guess she figured I had to pay for product anyways so she wasn’t worried about me at all. She returns and doesn’t even apologize for having me wait so long. Nasty. Then she keeps asking me how I want my face done like girl aren’t you the “expert?” She then gets upset and passes me off to her manager Parrish who tried to make an excuse for her being overworked. Then she wanted to stand in front of me and engage in convo and kee kee to the other makeup artists. I’ve been overworked and never been rude. She won’t get far in life with that attitude. I could see if she had a hiccup but the back to back mistakes and bad attitude took the grace away. I don’t get people. I have somewhere to be and my appointment already started 15/20 min late. This is so inconsiderate of my time. It’s my first time here for makeup and I won’t be back. I was very kind to her and she messed the appointment up. Can’t wait for Tia to skill up. She’s so pleasant. Stick to clothes and fragrance leave the services alone.

Parrish the Mac manager tried to save the day but I’m still not pleased with how the lady handled my makeup. It was all sliding by the end of the night which was only 3 hours. unfortunately, now I have to pay to Park bc I was held up so long and it went...

I had the most mortifying experience today while attempting to shop at this store/location (Atlantic Station). It is very clear to me that the store is severely understaffed and my intentions were to purchase a necklace and a suit for my date tonight. Unfortunately, upon waiting for what seemed to be over 20 mins for an associate to appear in the accessories department, no one showed up. I decided to try on a suit that was on the display: Grey blazer, Grey pants and a floral shirt. I didn't like the fit of it so I left it in the dressing room and asked the associate at the desk if she was able to help me with jewellery in which she requested someone to walk me over. Finally a man appeared at the stand and was helping another customer so I decided to leave. Upon exiting the store an APD officer ran after me and told me an employee accused me of THEFT! I was already in the intersection, as I was heading to Express, and he requested that I walk back to the sidewalk and asked if I can open my motorcycle bag. I obliged as I only had my keys, wallet and a prescription in it. Once my public embarrassment session was over, I requested that the officer please walk me back in and point out the employee that accused me of STEALING. The loss prevention associate promptly asked the officer if he checked my bag in which the officer nodded and acknowledged that there was nothing in it. I asked associate what she thought I stole and she mentioned the clerk in the suits department couldn't locate the suit I took in the dressing room. The very same suit of which she was actively bringing out of the dressing room and hanging on the rack. I requested a manager at this point, and a manager named, Sean, came and offered zero remorse or empathy for enforcing a system of bias and blatant prejudice. I asked Sean if Dillards had an articulated policy for specious behaviors or did the store just make a habit of targeted young black men and making it an obligation for them to purchase something or else they send police officers running after them in broad daylight and accuse them of theft. I would never spend my money at this location or any Dillards in the future. To think I was an employee of Dillards while in undergraduate studies and to see how far they've declined to employing racist false accusations under the guise of...