Planet Fitness — Local services in Atlanta

If you enjoy being scammed, ignored, and talked to like a burden instead of a paying customer( paying shading your own will, at that), this is the Planet Fitness for you. I’ve been trying to cancel my membership since October after moving out of state. Following their ridiculous policy, I mailed in not just one, but TWO cancellation requests. Both cancellation requests mysteriously “never arrived,” and every time I called, the manager was either “busy,” “not available,” or simply refused to come to the phone. When I finally got through to him weeks ago, he assured me he’d cancel my membership over the phone that day. Which for one, if that’s an option, why are we making it so difficult for people? Because it’s a scam? Right… And yet I was still just charged AGAIN. When I called back today to address it, he was dismissive, sarcastic, and flat out rude. His own employee confirmed my membership was only just canceled today, proving he never handled it when he claimed he did. I also just received the cancellation email TODAY, yet he kept insisting he did it days ago… right. And when I asked what could be done about the charge? “Nothing is going to be done, ma’am. I already tried to help you.” If this is what Planet Fitness calls help I’d hate to see them neglect someone. At this point, I’d love to know if corporate endorses this level of incompetence or if this location is just special. But seeing as how when I asked how to contact cooperate or anyone above and was denied the info, I guess I’ll never know.

Update: As I review the email, the manager lied multiple times. It states my request of cancellation date was on 2/19/25( which is TODAY). It also states my last visit was on 2/08/25. Which is false and an attempt to validate charging me for yet another month. I moved out of state months ago and have not been back to Atlanta. I will be contacting my lawyer. I suggest you teach your staff the definition of...

It's never just a gym is it? I barely heard a noise and some lady giggles behind counter to push lunk alarm

Behind the counter looks more like the best chill session ever I mean, I ain't ever seen so many cashiers in a gym

Planet fitness is just, trashy. Anyone who cares about "vague sounds from across the room" while they are pushing themselves past their limits

You aren't pushing yourself past a box of French fries

Do you want to know why I know?

If a heavy object bumping something and making a noise is enough to "affect" you, you clearly aren't miserable enough with your workout.

For the dumber man: you no mad at lunk, you pick up weight and stop focusing on what lunk is doing. Why are your arms still not tired? Why are your legs small?

Why are you fat? (Hahaha)

Pricing: it's not 10$ anymore, now it's 25$.

I thought lmao fees fees fees

You want fees ? You can have them.

you moved and can no longer cancel your planet fitness membership

You can only cancel at your home location.

Imagine how much profit that brings in,

Imagine the whole 1 month of profit RARELY from the unlikely person who moved without canceling their gym membership

The slap to the face. "Hi we are planet fitness, YOU CAN TAKE YOUR MEMBERSHIP TO OTHER COUNTRIES LIKE MEXICO, we have HUNDREDS OF LOCATIONS SPREAD EVENLY ACROSS SEVERAL COUNTRIES

but no, they "can't possibly let you cancel your membership unless in person"

-I didn't have any of these problems with planet fitness.

I am a moral ethics obsessed person, when I see things that are wrong I have to announce it so that everybody can hear.

Nobody lunk alarms me, and I had no trouble canceling my membership.

But I don't take kindly to threats. Customer, client, employee, boss, executive.

I don't care where you stand. My quality of life should match any other persons.

There shall be no profit made taking...

Karina left a bad taste in my mouth. She treated me like I was beneath whoever else was walking in the gym. It must’ve been her poor judgment of my appearance. It was two or three people huddled around one check in thing and she loudly suggested that I sign in where she was standing and where everyone was huddled. Of course I politely refused and told her that I’ll happily use the other sign in thing as that one she was hovering over was too crowed for. It has never happened before but I felt I should write about it. I’m a member just like everyone else and if and when I walk in , all I wish is to be is greeted kindly and left alone unless I reach out with a question or I express that I wish to purchase something. She was rude to me. I didn’t like her loud tone or her demeanor. Her kind of energy belongs in maybe a prison or jail but most definitely not at a front desk where courtesy is paramount. She made me not feel the PEACHTREE location. She made me feel unwelcomed as a guest and paying member. She is a liability to the company and the lifestyle. She needs to be counseled or replaced. I also didn’t like how untidy she appears to be but that’s a different story for a different time. Whoever management is should consider monitoring her closely or letting her go. I was disgusted and disappointed by her. Everyone...