Pure Barre — Local services in Atlanta

Signed up for a 3 class package at the suggestion of a friend and was excited to try the class. The sign-up email stated that there was a late cancellation fee but that was the only disclaimer.

I was a little lost trying to find the location and my friend informed an instructor. No one answered the phone at the front desk so by the time I found the class the door was locked with a note stating that the door is locked for security purposes during class.

This makes perfect sense to me as they sell merch and no one was at the front. What doesn't make sense however, is the girl who came to the door to tell me the door was locked "for security purposes" and that I couldn't be let into the class. Even though she was currently opening the door at that moment and I told her I'd paid for the class already. She offered me an option to stay for the next class but duh, I wanted to join the class my friend was in so that wasn't a viable option.

I sent customer service a detailed email requesting a refund but the only thing I received was a text from an unidentifiable number comping me another class the next morning.

As a black woman in Atlanta, being told I can't attend a class I've ALREADY paid for for "security reasons" doesn't feel good.

Had the policy been stated up front this wouldn't be an issue and I don't appreciate the rudeness of the employee. Still waiting...

I really enjoy my classes here as they are so welcoming and even though I am always the least fit person in the class I never feel uncomfortable and they always kindly guide me through it. I have a really weak core and upper body and one of the instructors, Mallory, who is great, made adjustments for me to slowly strengthen those areas and although not fully doing the exercises others are doing, get myself strong enough to do them! I can't express how much I appreciated this, as it's so much better to do it the right way and I feel I am on the road to that. I also love that they have afternoon classes so I can go during lunch- hate waking up early before work and I lose motivation by the end of the day and there's free parking right by there so it's really convenient. The workout is in segments as well, so I feel when a muscle group is completely exhausted we are moving onto something else and there is always a quick (but much needed) stretch in between sets and I it really helps with recovery after the class. Highly recommend for the highly fit and the less,...

This is my favourite workout studio. I have never been a class workout kinda person and I honestly decided to try pure barre because I was bored of just running everyday. This time last year, I just gifted the intro month to myself for my bday. And I loved it so much, I have been on a pure commitment package ever since :D. The instructors are wonderful and know so much about form and targeting different muscle groups, what to eat before class, how to decompress after, etc. But they are also really nice and friendly which makes working out with these women such a pleasure :D I look forward to my pure barre class every day :) they also have the cutest apparel in-store and it’s a great way to reward myself through my fitness journey 🤫 Don’t miss a chance to Lift Tone and Burn with the Westside family, you guys. It will change your body,...