Tech Genius — Local services in Atlanta

i brought a laptop in for a liquid (soda) spill. they were polite but frankly i'm a little tired. first off, the job wasn't even 100% completely done when i got it back - there were a few keys that were still sticky from the soda residue, and they suggested when i got there to pick it up that i wipe it off with some alcohol wipes - isn't that part of the job...? i at least expected the soda residue to be completely cleared as that's what i requested and paid $150 for. i ended up having to pop some of the keys out and clean it myself with alcohol and really wondered why this wasn't done before they claimed the job was complete - it wasn't even a difficult thing to do.

that's not the worst part, however - i honestly wasn't even bothered that much by that as a little stickiness was easily solvable at home. what irritated me more was that in the process of taking apart the machine, they made a little crack in the keyboard casing where the bottom separates to reveal the insides. i agree mistakes can be made but how they handled the situation was pretty unprofessional, i would say. 1) they didn't even mention the crack was there when i first received it back. 2) when i called back asking about the crack, they claimed to have "forgotten" to tell me about it. 3) the reasoning for the crack was that "they had no choice because of the way the laptop is built". that's some BS. i've seen videos of disassembling of this laptop and nowhere is a crack involved?? to be honest i wouldn't even have been that mad if they just owned up to it but they weren't even that apologetic and kinda passed it off as no big deal. frankly, i don't wanna assume things but i get a feeling they thought i had 0 knowledge about computers and would just believe whatever they said. 4) (the icing on the cake) when the laptop was back to the shop for a second time (as they had offered to glue it up with some silicone) they did put the glue on it but apparently the crack part had to be glued down and pressure applied - told me i should take it home and put something heavy on it??? i'm having a hard time understanding why they couldn't have done that at the store. i've continued to bring it in because i've concluded that the problem is hard for me to solve myself, and i continue to have the job pushed onto myself. i'm frankly quite tired, and now i have a sizable crack on my laptop with the seams of the casing now slightly separated because of it, and a piece that fell off inside due to the crack. no compensation offered regarding the $150 i spent. i'm grateful that the soda spill was (almost) all cleaned up but i regret coming here trying to save a few dollars from bigger places like uBreak. i'm tired...

I came in with a problem about a hardware problem concerning the screen on my laptop. I specifically laid out what the problem was - no notes were taken so I was already not feeling optimistic about the result. So 24 hrs later I get a call that my computer has "viruses and malware". Now again I asked them to look into a hardware problem. This has absolutely nothing to do with my problem. I go to pick up my laptop and one of the associates gives a sarcastic remark about me not wanting them to do their work. I then go on to ask them if ran any hardware diagnostics and the guy proceeds to say - "yeah you need a new screen" out of the blue. That'll be $165 + labor. I'm clearly confused now because I was told over the phone about "viruses and malware". After questioning this new finding - the store owner I assume comes over says "no your screen is fine" but resumes the "viruses and malware" speech. I ask the store owner why was his associate about to charge me for something I don't need. I got 2 dumbfounded looks from them both. The store owner then says we'll replace the screen but we don't what the issue is and goes back to the viruses and malware speech. At this point, I just pay the diagnostic fee to get my laptop back and walk out. The whole experience was comical and I'll never return. I have a feeling they take advantage of people who aren't technically inclined. I would avoid at...

These guys will try to squeeze as much money out of you as possible. They are not to be trusted. Avoid! I took an old lap top in that worked perfectly, but I had stopped using it for quite some time only because the power port had broken inside of it so it could no longer be charged. After I came in to pick it up, they said my cord was bad too. Although very skeptical, I paid for that too because at that point it was either that or waste the money already invested. Took it home and it didn't work right even though it was functioning perfectly when last used. After that I received regular emails asking if everything was okay, which frankly I found suspicious. The real kicker is that it turns out this was older, unsupported version of Windows that wasn't wasn't worth spending any money on to begin with which surely they had to have known. They also "manage" their reviews. Post something negative and you'll get a phone call. I'm posting this belatedly because originally I wanted to avoid that drama. But Google keeps prompting me to leave a review and it makes me a little sick to see all of the...