The Atlantic Private Residences — Local services in Atlanta

I really wanted to like the new management in this building, I really did. But so far, NFC Amenity seems to be doing a worse job than the last company. They parade you through this building like it's a palace, but the truth is this is NOT luxury living. And if you're a tenant (i.e. leasing from the building or directly from an owner), expect to be treated like a second class citizen! The concierge at The Atlantic continues to be substandard, at best. I'm not sure why it's so hard to find pleasant, competent people that just do their job. Since they took over they've lost a package of mine, I've seen them hang up on a resident and let's not talk about all the "gossip" that happens at that desk. Anytime you ask them for help with ANYTHING — i.e. from how to get the outdoor fireplace working, to just needing a paper towel to clean up a spill on the elevator — the answer is always "I don't know". Having overnight guests is a nightmare, they won't send up your visitors (although I've heard they plan to modify this policy) and the attitude you get from most of them is like you're a bother. "Nakea S." is the worst! Seriously, what are they there for?

Aside from the concierge, there are other little things that this building falls short on: The hallway carpet and the smells from the trash chute. The amenity floor is the only floor that gets refreshed and vacuumed daily. My floor constantly smells like spoiled garbage and I don't think I've EVER seen our hallway carpets get cleaned (they only vacuum them every so often). One of the elevators is ALWAYS broken at any given time, which means you can literally spend 10 minutes waiting. There are no convex safety mirrors in the parking garage, making it difficult to see oncoming cars. I can't tell you how many times I've almost been hit coming around a corner. And instead of spending money to replace the business center printer that's been down for almost a year, management wasted money on a ridiculous new coffee system that most residents don't know how to use and that we didn't really need at the moment. The building already had one. Again, wasted money.

Oh, and this is super cute — half of the residents that actually live at The Atlantic are UNINVITED from the annual holiday party this year. Apparently, the new management feels as though the holiday party should be exclusive for "owners only". So if you're thinking about renting here and are looking forward to a really nice holiday shindig... not happening! I guess they said screw us. Forget the fact that a large portion of the tenants in this building pay heavily to live here day in & out (including the HOA fee that pay their salaries). Why would they EXCLUDE anyone that actually lives in this building from a holiday party?! A lot of the owners are real estate investors, simply renting their units out anyway. Many of them don't even live in GA, much less have actually set foot in the building. I've lived here longer than half of those on my floor, yet I'm intentionally excluded? In all my years living in condos, this is by far the most DISTASTEFUL thing I've ever seen. Last year's building management held a WONDERFUL holiday party that was open to every single resident in the building, whether you owned or leased your unit. In fact, every condo/apt I know of holds some type of holiday event that is open to ALL residents! If you are paying to live there, you should be included in all social functions... period. Apparently, NFC Amenity thinks otherwise. Since they took over I haven't witnessed ONE single legitimate social event, despite the fact that they boast "wine & cheese nights" and "resident parties" to prospective buyers & renters. The only thing they don't have a problem inviting us to are events that require OUR MONEY — i.e. those stupid food trucks and carwashes.

Basically the new management is a joke and I'd never buy here! The inside of my unit is nice, but that's where it ends for The Atlantic. You expect so much more when living here, but I've been treated better living at a regular apartment complex...

I have been a resident in the building and have seen the management changes first hand. This new group being lead by Doyle Gorman is by far the worst. As some one who has lived in a few high end buildings , such as The Ritz, etc. I have never felt like a prisoner in my own home as I have felt since the new management has taken over. As I understand they are trying to manage a building that is leased and owned, however the balance of service and management is an all time low. The team continues to troubleshoot ideas at the expense of the tenants. And when they implement mandatory features to the building and it goes wrong they pass the responsibility off on the contracted company leaving residents to fight the battles of the company they have hired. For instance, VALET, my nanny called for her car ( the same way she has been for 8 months) she checked out with no fee. When she got downstairs, with in minutes ( luckily because the elevators are always being serviced on a weekly basis, no exaggeration) the valet attendant told her she was being charged and would not give her her keys until she paid. I came down, and we soon realized that when she called for her car, he was backed up with arrivals and did not close out her ticket, when he went to retrieve her car her ticket to appeared that she was there longer than she was. The front desk and management said we have nothing to do with that service and I had to call the valet company myself with no avail. Did I mention along with the mandatory use of valet, for guest, anyone visiting over 6 hours has to $14-20 and anyone visiting beyond 10pm is an automatic $20. Just food for thought... as to how you will be monitored and regulated with your visitors in the unit you pay 400k and more, not to mention assoc. fees but I digress.

Lets Talk about the revolving door of concierge attendants. Don't be fooled by the brochure that says our team is here for your service if you need services such as a run to the store if needed etc... they now make you come down to get all guest, delivery, or even take-out. Whats the point of a concierge service if they can't even send your guest up, which you have to approve before they get there anyway. Why do I have to come down to get take out, when they call to approve your ordered it to begin? Again, they come up with the rules as if to protect you but really its to just take the responsibility out of their hands that come with providing a service.

As a resident, you are approved to purchase- as a renter you are background checked, they have your required picture on file, yet if you need to be buzzed in, for whatever reason they will not open access to the building for you. One of the perks of having a concierge team is to provide added service value, walk guest to the elevator and push the correct floor to manage access. Know your tenants names and faces, there is no reason with all the checks we go through that they should question or prohibit a tenants access to their home.

At one point, if you didn't have your access fob, they required you to park in 5 minute parking, come into the building, get a guest parking space pass, then go back to your car and to let in you in to park in your already assigned parking space. Rather than looking at the required photo on file, seeing that you are indeed to tenant for unit number you are required to give and simply buzz you in to park. Doesn't that seem to be a reasonable solution? And now, we have stickers to put on our cars to park. Which you are given a limited amount. In a high end luxury building, that has no extra spaces for your to rent/buy with your unit might I add, because they were sold to Atlantic Station across the street. Would think that tenants living in 500k units would not have more than two vehicles is beyond me. And that, my friend, is if you have 2 or more bedrooms. God forbid, you are single with no kids or spouse so you have expendable income to have more than 2 vehicles just seems beyond managements scope or perspective. Save Your...

We lived in the Atlantic between 2017-2020 and I wish to summarize our experience while living there. Although it has not been smooth sailing over the past years, we felt sad to leave such a nice place behind by the time we moved out. We had 3 different leasing managers and we experienced a few issues with the building, however the current one (Nicole) has done an amazing job reforming the policies and she is overall a great person to work with. I would like to add a few things to consider before deciding to move here: Location: great place for Atlanta standards, living next to the freeway helps a lot with the commute and the proximity of Atlantic Station provides easy access to Publix, shops, a few restaurants, a cinema and even major events, such as Foo Fighters concerts or Cirque de soleil. Common areas: always kept in pristine condition and we have never experienced any overcrowding in the gym or pool areas. Event planning: the building has a dedicated person organizing social events and distributing weekly updates on festivals and cultural programs around the city. The Condos: this building was built as a flagship for the original development company and you can tell it the second you enter the units. Every appliance is high quality and even though they were installed 10 years ago, they still function perfectly and efficiently. The washer/dryer does its job in less than an hour and the dryer is easy to clean and fast. The units are very spacious, especially for high-rise standards. The best part is the air conditioning that is connected to the Atlantic Station's system, thereby providing arctic cooling in mere seconds and adjusting the room temperature efficiently and with 0.1F precision. Elevators: we lived on the lower levels that are serviced by 3 elevators (+1 Service) and unfortunately we had quite some issues with them over the years. They tend to be slow during rush hour, but that is the nature of having 3 elevators serve approx. 35 floors (8 units per floor). The elevators are near their retirement age, so I am sure that they will replace them with faster and newer ones in about 3-4 years. Management may also want to install a second set of doors on the garage levels, since there is a very strong wind due to the temperature difference between the 100 degrees heat outside and the 70 degrees hallways that can blow through the elevator tunnels. Having this barrier may extend the life-span of the elevators. Parking: we had our car with two parking spots and did not have any major issues with the parking. The guest parking policies changed many times over the years, but we did not really care too much about it. There is street parking behind the building and one can also park at the Atlantic station parking lot that is connected to the building. It is a high rise in Midtown Atlanta, not the suburbs, so it shouldn’t be surprising to pay for parking. Dogs: the building allows residents to have pets, but we had some issues with dog walking over the years. Unfortunately, the area is being developed and there is less green space available behind the building. There is a dog park across the street, but frankly, it is quite a long walk 3 times a day and some dogs can be aggressive, so I would personally avoid it. There were discussions on developing a "fake grass area" on the Dock level, but that initiative did not take off by the time we left. Concierge and staff: they are literally the nicest people we have ever met. We will really miss the fun conversations and the gossips we shared over the years. They also clean the common areas multiple times a day, so everything is spotless.

The building is currently in the process of converting into a Condo, so renting may be phased out shortly and the current policies and management may change. There are some strict, sometimes unreasonable policies that could use some review, but I think these can be sorted out on the townhall meetings.

Overall, I highly recommend renting or buying in this building if you are looking for a...