Heally — Local services in Austin

1 Star – Would Give Zero if I Could My experience with this company has been nothing short of frustrating. I was charged for an appointment without receiving a prescription from my last visit, and despite multiple attempts, I’ve had no response from anyone. Their website doesn’t allow cancellations or provide any way to check appointment status, which leaves patients completely in the dark.

I’ve had to contest the charge and cancel my card just to avoid being billed again. This is not how healthcare should work. Communication is non-existent, customer service is completely unhelpful, and the overall experience has been disappointing and unprofessional. I do not recommend this...

I definitely recommend these guys. I was super nervous but hey made it super easy. So smooth. I found them online while looking at Facebook. Answered a few questions. And my appointment was set. Met them in person they were awesome, friendly, respectful, and very confidential. They are very knowledgeable.Thank You to everyone who has helped me with this journey. I HIGHLY RECOMMEND. Oh there is just one more thing. Rumor has it they may throw in a couple tokens of appreciation that benefit the patients. I recieved. One after first certification. Not gonna say i was lucky and got in on a deal but ya you should most definetly give them a chance to help you with your...

The physician for the first scheduled appointment never called. I reached out to Customer Care and spoke to Albert, who was amazing! He scheduled me an appointment right away with a different physician who called at the scheduled appointment time and got me registered within minutes. I had a couple of questions after that call and reached out to Customer Service and spoke to Albert again. He answered my questions quickly and thoroughly. They would have gotten 5 stars if there wouldn’t have been an issue with that first appointment. I highly recommend!...