Appliance Factory — Local services in Avon

I did a thing.

Randy was incredibly helpful. Being a long time local, I caught a deal he had posted (nearly 50 percent off) in the local county classified section on social media. I headed over to the space, formerly Pier 1 Imports 😢, and found they had many great deals and many modern products.

He and his team planned diligently around my often haphazard schedule. He kept in touch with me throughout the process, and final delivery and installation were thereafter thankfully a breeze, which also sometimes can be challenging in our small, often very limited, rural mountain valley.

The product is wonderful; it includes modern features like a meat thermometer and air fryer, among others, in all its simplicity.

…and definitely spiffed up the kitchen - even pre-pre-remodel :)

Thanks Randy, and thank you Appliance...

The worst customer service I have ever had! I bought two washer and dryers. I paid extra foe installation. They installed it incorrectly! They weren't working, I called the store manager his name is Walter. He refused to help me and told me that I had to call LG, that it wasn't their issue. Yet it was THERE installers that came out. He said that I had to set up a service order. I asked him why I had to do this when I just bought them two days ago and his installers did the job wrong. This is a gas dryer and I have my children staying here. I don't even know if it was hooked up properly or if it is safe?! after pleading with him to get someone to come over here he told me that I need to call LG and hung up on me. I will never go there again!!

After I complained and wrote this review the GM Curtis did call me...

This place was incredibly rude, me and three other friends all college students 19-20 entered the store too look at microwaves for our apartments. Was immediately approached and rudely asked where our parents were or if we had them with us. Then told us this was not a store for horsing around, this was 11:30 we were paying customers who the hell says that to the only customers in their store? I responded by explaining we are college students and that I was shopping for a microwave, adding that I did not appreciate the way he confronted us. He immediately told us to leave and go shop at best buy if we don’t appreciate it. Incredibly rude, immature 40 year old man dark beard, not sure of name. Would recommend going to a store that knows how to treat people or...