Kroger Marketplace — Local services in Baytown

I just want to give kudos to this store and the staff, especially the bakery. I have shopped here a few times and found their prices to be very reasonable after the Kroger discounts are applied. I can literally fill my cart completely and with very healthy, sometimes organic stuff and spend less than 200$. For a family of 5 , and a 2 week supply food, this is fantastic. I am on food stamps and trying to eat healthier so this is just great for me, I am truly blessed every time I shop here. The produce is better than competitors, the selection is better, the prices are better. I am always amazed by how much food I can get here to feed a house full of people. The only thing I feel needs improvement is the meat prices, I have to go elsewhere to buy that. But at 150-180$ for the rest, I just spend the extra 20$ on meat elsewhere and that way my stamps stretch all month. It's worth it. The cashiers are always very friendly too. I want to tell everyone about the birthday cake I ordered my son last week. I ordered it online mid week and I was so excited because I have never bought a fancy birthday cake before, I have always made them at home. This year I have some health problems, and I heard they are supposed to take food stamps so I ordered my son a very nice cake. Well, when my husband called the bakery, they told him that they never got the online order for the cake and they have problems with their computer system. They offered to make the cake right away but my husband said no that's OK, the birthday was the next day anyway . So the next day, it was flooding real bad and we had to go through all this high water to get the cake, and as I was walking to the counter I was just praying to God, please let them take my lonestar card, because I don't have any money. The lady at the bakery said it's no charge for the cake, since they didn't have it ready on time. All I could do is thank her before I turned around and just busted into tears for this kind of thing they did for us. Because that's the kind of country I grew up in, where people were kind to each other and loved one another, no matter what color or gender or political party we belong to. Where people cared about their business and did right by each other. Any other store would've charged me for that cake and not gave a crap that they messed up the order. I want to thank Kroger from the bottom of my heart for being kind , bringing me back 30 years to simpler times. I will shop here for life and recommend this store to everyone. My son really loved his cake too!!!! It was delicious!...

I have an heb 2 minutes from my house. I drive 15 minutes away to go to kroger because I'm a loyal Kroger customer....until now. I have small children and a shift working husband so to avoid dragging a toddler to the store click list is a wonderful option. However, I have had several bad click list experiences where I have recieved expired items. First 2 times, fine I'll give them a pass. But 3rd time, I even put on the notes under time sensitive items like bread, "farthest expiration please". Placed a click list order March 5th. So why does the expiration on my bread say March 4th?! I had to make another trip back to the store to exchange the bread with a toddler crawling up my side. I dropped expired bread at customer service and explained situation. The lady told me to go get a fresh loaf. Came back 5 minutes later to desk and NO ONE was behind desk. There were several people waiting in line and no one at the desk and the manager was very clearly standing there and saw that no one was there to help customers. I believe he was trying to radio for someone to come to the desk but why couldn't HE come over and help or at least assure customers waiting in line that someone was coming. In the meantime the line is getting longer and 5 minutes has passed with not a sole behind the desk. It was around noon so lots of people on lunch breaks were arriving at the store. Finally one person shows up but then I had to wait for the few people in front of me. After about 15 minutes of waiting just to exchange expired bread I was finally helped. Expired items should not even be on the shelves let alone given to click list customers.....especially when I specifically indicate in the item notes to give me a product with farthest expiration date. Gonna give HEB online ordering a try and hopefully they wont give me...

Love Kroger😍 BUT I did not like how they assume I did not scan a $1.50 item. When I had more expensive items I was buying. I scanned it several times because I got a message and after the 3rd time that I scanned it, it said nothing so I was ready to pay. The older lady came up to me and said wait you forgot to scan and item. Now she scared me when she approached me and I felt bad like I did something wrong... What... Why should I feel anything but good like I had been before she approached me???? So she scanned the item for me 3 times or more and the bar code would not read!!! We had to use the barcode of the same item but it was another one I previously scanned . Ha I know I scanned it but she was already accusing me. Instead she should have said...Miss something isn't right with the barcode on your last purchase and it is not reading it let me help you!!!! But no. They need to teach Kroger workers a better way to approach a customer and not accuse before they really figure out what happened!!!! If this continues I will only be loyal to H‑E‑B I never have that problem there. (The lady was looking at me while I was scanning because there was no one else but me buying in the morning. And really I felt like showing her my bank account to show her I have plenty of money.) I hate to post about his kind of stuff but I'm sure I'm not the only one this has...