As a paying member, I visited this play space regularly with my toddler until I could no longer justify the risk or the frustration. What this business claims to be—an elevated, safe space for babies, toddlers, and children—is absolutely not what it delivers. What you’re actually walking into is a mismanaged, dirty, and poorly maintained facility with no meaningful oversight and visibly absent ownership.
On April 26, I stopped in from 2–3pm, just before a $400+ birthday party. The space was in disarray—uneaten Cheerios on the floor (which a child had already started eating before her mother pulled more out of her mouth [pictured below]), garbage mixed in with toy bins, and a teen staffer doing homework at a fully set up workstation behind the front desk. I told her directly to clean, and only then did she start—but she didn’t finish before guests arrived. I sent a formal, photo-documented email to the owners that same day while standing in the estiblishment.
We returned several times before July 1 (including May 30, when I photographed the filthy white bounce house pictured below). I didn’t expect an overnight transformation with so much needing to change in staffing, procedure, and inventory—so I gave a full, fair grace period of two months before any further judgements. During that time, I commented on the unpainted play structure and was told directly by a manager that the owners were “in debt from the expansion" and weren’t making improvements. That same manager trained a new hire in earshot not to walk around and clean around 4:30 because “they close at 6 and will do a closing clean.” I had to intervene, again, to point out people were paying to be there.
By July 1, I came in hoping to see improvement—but it was even worse. Trash sat on the train table. Food sat out on the floor and snack table the entire hour I was there with my son. Another staffer sat on her phone instead of maintaining the space.
This isn’t just a staffing issue—it’s an ownership failure. I’ve made repeated written suggestions: replace the black-stained balls, the stained bounce house, and the deteriorating foam blocks. Nothing changed. The playground still includes a painted over carving of male genitalia—reported three months ago and still not removed. The flooring is peeling. Paint is chipping. Some things were never even fully painted to begin with.
The emergency exit is baby-locked. According to staff, this was done so the owners could convince a negative reviewer to remove their one-star review—at the cost of children’s safety and Fire Code.
The toddler soccer program was somehow worse. I paid $145 for six 30-minute classes. Week 1 ended 10 minutes early (we’d arrived late, so I thought I was mistaken). Week 2, the coach tried to end 5 minutes early. Week 5, another 10. Each time, I had to step in—without that, we’d have lost 25 minutes out of 180. No apology. No refund. No accountability.
They also enrolled at least two children over the advertised age cap of three—one of whom was seven, there for a one-week drop-in. One was the owners’ son. When I asked about the age limit, the owner asked me what it was—for her own class. Her younger son remained in the program and regularly cut the line, yelled "My turn" over the coach's teaching, and disrupted the flow. At one point, he kicked cones directly into my husband. When we modeled for our toddler by saying “We need to be careful and say sorry” the owner snapped, “he did say sorry”—even though the child hadn’t opened his mouth. At another point, I had to physically block their son from barreling into my 14 month old as he ran at full speed out of turn once again.
Despite being present, the owners neither held the instructor accountable nor their own child. I was the only one enforcing the schedule and redirecting their child—while paying them to be there.
Photos of various mentioned issues are attached. I had to collage them to fit within Google's picture limits for reviews, which says a lot on its own.
It’s marketed as premium. It’s not. Children deserve...
Read moreOkay I will say my kid had a fun time. I want to be respectful of this place in my review but I feel I would have set this place up better. Each play room is small, and attached to a long small hallway that allows very little movement thru the space. The floors are hard vinyl even though there is a climbing play area that has relatively high monkey bars. If a child would fall they would fall on hard floors. Why there is no padding or floor mats in any areas other than the baby zone is wild to me. The whole vibe of the place isn’t welcoming, white walls, nothing friendly or child like about it. I understand the “low stimulus idea” of keeping things not cluttered or overwhelming but this felt like a blank office building poorly turned into a kids play space. I would not write such of an intense review if I hadn’t paid 18 dollars for this. Each play room had very little toys. Especially the front “train play room” where there was really no toys to have my child enjoy the train table. There were empty bins with nothing in them. The sand area was the most bizarre to me. The idea was a kinetic sand area that had three small bins of sand and boring sand toys that didn’t even work with the kinetic sand, the texture of them the sand stuck completely to the toys making them unusable! It was obvious no one wanted to be in the “train” room of the “sand” room because of the utter lack of toys or appeal. It becomes wasted space! That adults are accompanying their children but there is NO seating provided in the play areas or even cushions. Standing or sitting on the hard floor was your only option and if you were to stand and be around your child to play you took up all the play space which they lack because of the small play rooms. This then lead to people congregating in the hallway which has NO space for even a flow of kids and adult traffic between rooms. So then it becomes a pile of people just trying to enjoy their time with their kids. The snack area has tons of small child chairs none for adults. I would feel like I was going to break them if I as an adult sat on them! The lack of toys in every area was shocking. It felt haphazard and not thought out at all!! what was weird is the “posh” aspect that was put into the facade of the place. It seemed the owners wanted to make it look aesthetically pleasing and hope parents don’t notice how much it’s lacking. I will not be back! Also I will say, you can pay for any other play place for about the same price and get a thousand percent better experience! OMSI charges 20 bucks to get in all day and they have science experiments and a dedicated kid area with amazing water play areas and a huge jungle gym! This felt like a total waste of money. If this place had a super unique feel, with interesting toys and a really thought out layout, it could be cool but there is no reason to choose this place over any other play place. As I crammed in the corners of this place every parent was talking about Play Street Museum, which I have never been but...
Read moreWe had a great time at Happy Baby Play! I took my 3.5 year old on Friday 1/10 for the very first time, and from the moment we walked in, we were welcomed very warmly by two staff members. The space myself is very bright and airy, and there's plenty of space in each room, as well as a spot or two for caregivers or parents to sit.
There is a fun imaginative play area, with a play ice cream truck, bakery, and construction site. There's also an awesome gross motor room, with a foam pit, rock wall, obstacle course, and a bouncy house on Fridays. There's a small sensory bin room and a train table area. There's also a younger toddler/infant room which looked great for pre-walking little ones. The big hit of the day is their newest area, with a woodland/camping theme. It has a large play structure with two slides, a bridge, and fun play areas underneath.
Unfortunately, the sports room was closed, but if it's as thoughtfully laid out as the other areas, I'm sure it's great.
There is a coffee station for adults and a gender-inclusive bathroom with a toilet and sink that is the perfect size for toddlers and preschoolers. There's also a snack area with small tables and stools. Everything looks clean and high-quality.
It is a big pricey, at $18 bucks for a single kid to play, but with so many options, I'd say it was worth it! My son played non-stop for over and hour and says he can't...
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