Eastside Autoworks — Local services in Bellevue

I have left a phone message for Glenn on the serious issue that arose with my Eurovan after having a signficant repair done. I have received no reply. Story: as is standard procedure with Eastside upon my first visit they did a signficant review of "trouble" and recommended changes. What was not noted was an engine vibration that occurred off and on while accelerating. I did not think much of it. However prior to going on a trip I decided to have some of the "highly recommended" repairs done which included changing out a transmission mount. I immediately noted an increase in the engine vibration which was now continual during acceleration. I was concerned but was on the fence on whether to bring the vehicle back in to ask about it. I was leaving on my road trip shortly. On that road trip my power steering went out. I had the situation addressed in CA. and found that the two engine mounts had failed and the rocking of the engine during acceleration (I did not know it did that) was pressing against the power steering line on the bottom of the engine and that was the cause of the engine vibration. When that shop showed me on the lift the issue there is no way that issue should have been missed by Eastside and their intensive recommendations and especially as they, Eastside, had just replaced the transmission mount (the power steering line is quite close to the new transmission mount). The power steering line had been worn through by the rocking of the engine. The replacing of the transmission mount did not create the issue it just made it much worse apparently during the repair process as evidenced by the now continual acceleration vibration. The continual vibration after the repair at the very least should have been noticed if they had done any driving of the vehicle. My wife was driving the Eurovan when it failed. The repair completely did away with the...

Recently purchased a 2003 VW Eurovan Weekender for outdoor adventuring. We originally contacted Glenn and the team at Eastside Autoworks regarding a pre-purchase inspection, and while we ended up not going through with it due to timing Glenn still helped us look over the van's information to get a sense of whether it was worth the purchase.

We've since taken the van in for an overhaul and couldn't be happier with the service. Everyone there is clearly a VW enthusiast, really knowledgeable about Eurovans and all repairs. Glenn gave us an overview of what needed to be done on the van alongside priorities, which helped us plan out repairs. Prices were good and the service fantastic, with the whole team coming out when we picked up our van to tell us about it. A great bunch of professionals. Our Eurovan has since been on road trips to California and coastal Oregon / Washington, without any issues whatsoever. Will happily take it back there for service!

Update after ~ 9 months: our van is still running strong thanks to Eastside's help. Another CA road trip under its belt, surf excursions to the coast, and not a problem in sight. The team helped us address some lingering priority maintenance issues just before the holidays, which was really appreciated. Service is always with a smile (behind the masks), and the whole process is very safe thanks to all the covid precautions. Top notch place, would not take my Eurovan...

My husband and I were referred to Eric and Glenn at Eastside Autoworks as Eurovan specialists and possible sources of info about two VW Eurovan Weekenders in the Seattle area that we were considering purchasing. Being from out of the area (Lake Tahoe), we wanted to get as much info as possible before committing to flying up there to check out the vans. Not only were Eric and Glenn knowledgeable, they were super kind, helpful and responsive to general questions from us, "lay" people starting at square one. They knew we were not local and were not likely to be able to use their (excellent, we were told) mechanic services - - and still took time from their busy days to help us out. We ended up learning what's important to check out when considering these vans and gained the confidence, through them, to make a good decision. At one point I felt dependent on Eric's advice and was sure that I was bugging him as I kept coming to him with questions... But he was incredibly patient and always super helpful. It was refreshing to be helped by pure kindness, without being transactional in nature, and to know that these guys really care about these vans and helping people through the buying process. This implies alot about the high quality of service and care they must have for their "paying" customers. So good...