Elements Massage — Local services in Bellevue

Elements environment was wonderful and relaxing! The staff worked extra hard with me to book my appointments! They were very thoughtful and kind. However, my massage was sad :(. I am not one to complain typically, and this is my first review ever! But after a day of thinking about it I want to. My issue was, I have back issues that I mention to my therapist. I explained that I had A large knot on the back of my neck, and a lot of knots and pain in my back and shoulder blades. On the chart they have you fill out I circled my shoulder blade shoulders and neck, that was it. When I got in the room with my therapist, I explain to her what was going on, and told her that I would really like work on my neck and back. She told me that my issue might actually be in my chest. I heard her out with her being the professional, I respected her knowledge. I consented to some chest work, however, I repeat again about how my back needs work. I asked her specifically to make sure that that was the focus. My massage was 90 minutes, she spent the majority of the time on my chest with some on my neck. She then told me to flip over, because we only have 15 minutes for my back. I was very sad, because when she got to my back and my upper neck, she said that she didn’t believe the issue was in my chest at all. So that chest work was unnecessary??? left unsatisfied with a sore chest, and my back still sore, as it did not get worked out. not only that, but she had longer fingernails and I have a bruise from her nail on my side/ chest area. :( just sad when you were looking forward to relief, And...

I saw Riqui last week and was very disappointed at her level as a massage therapist. My husband booked this appointment and found Elements in Spa finder as a wedding gift from last month. I came in just on time, was 5-10 minutes late getting ready on the bed as I thought the location was in Issaquah. Riqui introduced herself briefly and asked me what I wanted. I told her a full body massage, deep tissue with a focus on my lower left back (showed her where the pain is) as I’ve been seeing a PT. I received a light massage instead, hurt my back 2x being poked, was given no instructions on how to position my body after my head was sinking in when I laid flat on my back, and was even pushed down from my shoulders when I told her I was uncomfortable in my position. I told her to stop and I want to end my session now within 35 minutes in. Receptionist wasn’t friendly, and proceeded to give me a free massage instead (when they charged my gift card) and didn’t ask me to give any feedback at all. I spoke to the manager right after and gave her my feedback instead. As a client, I didn’t feel valued and I’m just so disappointed with Elements. It’s been a week and I still haven’t received a call from the manager as I wanted a...

Had one of the worst massages ever!

My husband had very good experience with Issaquah Elements. But, got deceived with reviews at Bellevue. Was told therapist does medium pressure and therapeutic massage.

But, therapist did not check on pressure before starting, started with elbows, poor English communication, and said, I can’t use my full hands for massage!

After that pressure was very low, when asked to increase pressure, mentioned she switched for me and now I’m asking to increase pressure, which she can do only with elbow.

She Aldo told, she could stop and I could leave after 30 minutes.

She applied enormous oil, with no proper massage done, leaving sticky oil on skin.

When turned on back, asked for pillow, and was told there are no pillows.

After all this, she stopped massage 10 minutes early, when asked in reception, u was told, they only do 50 minutes massage and, they could compensate with another session but this is how they do massage with forearm! She did reduce price by 20$, but not worth time and effort!

Very unhappy and...