Robbins Brothers Fine Jewelers — Local services in Bellevue

9/18/19 UPDATE - I got a call from another sales associate that was actually there the day this transpired. She was very very sweet and had great customer service skills. She profusly apologized for the less than stellar expirience my fiance and I had. I wished we would've had our appointment with her! It is also unfortunate she had to be the one to call and apologize when it was not her fault. She understood where I was coming from. It is also unfortunate because we were going to walk in there and buy two rings, we just wanted to see them first. We have already contacted another A Jaffe Dealer and have an appointment set to look at the ring. Updated from 1 to 2 stars.

My fiancé and I were looking for the wedding band that matches my engagement ring we purchased (from another company) 3 years ago, they no longer sell A Jaffe (designer of the engagement ring) but Robins Brothers are A Jaffe dealers. We were so excited to find a local place that could get the wedding band that matches the engagement ring. We called and schedule an appointment with Sheryl, who was not very friendly over the phone, granted it was right before closing time but I thought hey maybe she had a long day. She scheduled us with Renee at 2pm. We arrived a little early and waited around for 10 min and no one offered to help us so I had to walk up to the counter and ask for help, she seemed flustered and like she didn’t have time to talk besides it took her 30 seconds to even look up and see me standing there. It was Renee, she said she was just finishing up with her previous appointment, I said no worries that’s fine. Walked away and waited at least another 15 minutes and had to walk back to the counter to ask another person what was going on and she was also helping Renee with this other customer. Which is fine because I wouldn’t want someone to leave my appointment early or rush me either, however it would be nice while waiting to be offered some water etc, instead I had to try to check myself in and check back in to see what was going on. Renee finally comes back out, says she’s going to look for the ring, minutes pass by, another worker says she will go look for her then they finally both come back out saying they don’t have the ring we ordered in to look at....... after all that... driving almost an hour for this appointment they scheduled and they don’t even have the ring. Then she starts to give me an excuse that someone else was supposed to order it and didn’t and she had asked someone on her “day off” to order it and they’re “having issues” with their vendor. But was I ever given a courtesy call about that? Nope. I work in customer service, scheduling specifically, you don’t schedule unless you know you’ll have the product ready and if something happens in between, you call that customer and let them know. We’d have no problem if they had let us know, we would’ve rescheduled because things happen. But to let it fall through the cracks like that and have lack of customer service and tardiness on the first meeting on top of not even having the ring left a sour taste in our mouths and we will have to find another dealer to get the ring from. Extremely disappointed and would never spend money here. What’s the purpose of an appointment if they’re going to be late? And not have the item you scheduled the appointment specially to see? Regardless of the lack luster customer service, even if they had been 100% on top of their game... they didn’t even have the ring in that we SCHEDULED THE WHOLE APPOINTMENT FOR!! Would’ve been a nice quick easy sale because we were going to purchase two of them we just wanted to see it in...

My now fiancé and I visited several jewelry stores across the Kitsap, Pierce, and greater Seattle areas, searching for the perfect place to shop for an engagement ring. I wanted the full experience—everything from finger sizing to trying on different cuts, carat weights, and settings. Robbins Brothers offered exactly that, and so much more.

We had the pleasure of working with Antoine and Ping, who were absolutely incredible. I shared my inspiration photos, and not only were they able to show me rings that matched my vision, but they also helped me explore a range of bands and diamonds similar to what I was looking for.

They both invested so much time and care into walking us through all our options—natural diamonds, lab-grown stones, various brands, and high-end designers. It felt like being a kid in a candy store, with so many incredible choices to consider!

In the end, I chose a band to be custom-made, while my fiancé picked out the perfect carat size for the diamond. Together, they helped us design the perfect ring. Since the band needed time to be created, and my fiancé was planning to propose just a week later, they went above and beyond by providing a temporary band and securing the perfect diamond for a stunning solitaire setting, so my fiancé could still give me my dream proposal.

Even while we were overseas, the staff took the time to send us congratulations on our engagement, making us feel incredibly special. The personalized service and the sense of friendship we felt there was truly unmatched.

Yesterday, I picked up my ring with the final band, and I was completely blown away. They fit everything in-house and had it ready in less than an hour. I also love that I can bring my ring in for cleaning and inspections, ensuring that everything stays in perfect condition. Their insurance and security services are exceptional—most places wouldn’t replace a diamond or offer the same level of care over the years.

I genuinely couldn’t have asked for a better experience when choosing something I’ll wear for the rest of my life. I’m incredibly grateful to everyone at Robbins Brothers, not only for helping create my dream ring but also for playing such a key part in the perfect proposal. Thank you from the bottom...

I'm on the fence with this place. My wife and I ordered custom wedding rings back when it was E.E. Robbins and we had an excellent time designing and receiving the rings. After we got our rings is when things went south.

Our rings had a brushed finish and we were told that if they were polished flat it would be removing the gold and that we shouldn't do that. They also recommend you bring in your ring for cleaning to their location.

The first time we went in for a cleaning they polished the rings flat. The very thing they told us NOT TO DO. We mentioned to them that we never asked for them to be polished, just cleaned. They apologized and redid the finish with the brushed finish. This lost us gold on our expensive custom rings.

Then we came in again and they made the exact same mistake and told us that it was our fault for not calling out that it needed a brushed finish. You custom made these rings for us and have the information on file. Why can't you bother to look up the info after I give you my name when I enter your location to ensure you are cleaning the rungs correctly. To put this entirely on the customer seems lazy. I didn't bother to get the brushed finish put back on because I didn't feel like losing more gold on my ring due to another mistake on their behalf.

The last time I came in, I made sure to tell the lady that was working that the ring has a brushed finish and please do NOT polish it flat. She mentioned the jeweler was out, but that she could clean the ring up for me really quick.

I should have walked out then, but I didn't. When I got my ring back the tool she used to create the brushed finished actually damaged the design on my ring. They have been completely unapologetic and unwilling to do anything to fix this. I will never come here again for any cleanings.

Update: The New Store manager contacted me and offered to fix the damage that was done. I've received it back and it's still not the same as when I got it new, but I might be able to live with it as it is. Going to give it a week and see if it bugs me. Happy to bump the review up to a 4. Thanks to Molly for trying to...