Joseph Jewelry — Local services in Bellevue

The reason I chose Joseph Jewelry was because of their web site, great customer service, and the ability to make custom designs.

When I started off looking for an engagement ring for my fiance, I looked everywhere for a ring that both my fiance and I liked. I found the perfect vintage Victorian era ring (fiance approved) however, being vintage, only one was available and of course sold before I had a chance to buy it. However, I decided a custom made ring would be better suited for us, since it wouldn't need to be resized or refurbished. The custom ring also had the benefit of looking vintage, but with all the durability of a new ring.

We're from Texas, so at first I started looking in shops in Texas. I found several in Dallas and Houston, one never responded to my email and the other answered very quickly. At first the shop was very enthusiastic about my idea, but as I asked more questions their responses got slower and slower. They didn't tend to really answer my questions, and the messaging system was a pain to use so I ultimately started looking at shops out of state.

I found Joseph Jewelry by accident, but I found their site to be so much easier to navigate than others. Their messaging app was also way easier to use than the previous shops I had worked with. Their message starts with this prompt:

List: To begin your new design,

Please describe your ideas of what you would like to create.

What is your budget for this project?

What is the finger size for this project?

What type of Gemstones would you like to use?

What size Gemstones would you like to use?

I had uploaded some pictures of the vintage ring I had found, and answered all the questions. Within an hour Joseph (the man, not the shop, the actual man), whereas the other place I had tried took a week to message me. He simply said, "Hi Baylor, we can recreate a ring that looks identical to images 1 and 2, we can even make it look better." and asked. "Do you want to get started?"

The rest was even easier. Everything I asked for, they did and they offered advice if something I wanted might not have been the best idea. When we got the ring priced up, they asked for down payment on the ring.

I had to wait about 7 months before I could pay the down payment, but when I was ready, I messaged them and they responded quickly, like normal, I payed, and every thing was a go. After the down payment was payed, I had the ring in my hand in a little over a month. In that month before they started working on it, their designer, Usiel, sent me a 3D PDF file of the ring so I could see what the ring was going to look like and if anything needed to be changed. If I wanted to see how something looked he would change it and send it to me, normally within 5 hours. As soon as I was satisfied, with the way it looked, they put the ring into production. As the ring was being made they would send me updated photos. When the ring was finished they sent me some very nice digital photos of it and shipped it to my address for free.

The ring arrived in a little box that said, "Joseph Jewelry" on it and along with it there was an envelope with an appraisal and a pamphlet with all the info about the diamond. We've been extremely satisfied with the purchase.

UPDATE: It's been several months since the ring was purchased and I proposed (she said yes of course!) and after almost a year we did get a missing pearl from the ring. However, after emailing the shop they happily said they could fix it. With our warranty we had the pearl replaced and the ring cleaned all for free--all we had to do was pay shipping. Just got the ring back today (very quick turnaround, less than two weeks shipping and in repair) and it's just as beautiful as the first day I got it. So glad we picked this shop, and even with the shipping and communicating over emails they make it so easy to get in touch and find solutions to...

Before I go on, I just want to say I had an awesome experience at Joseph Jewelry, specifically with the custom engagement ring I got from them. From the start, they were extremely welcoming and I couldn't have asked for more. Their numerous 5 star reviews on Google and Yelp are definitely well deserved!

Ok, now that you know you need to check these guys out if you're in the market for jewelry, I'll go into more detail. I had done a ton of research, gone ring shopping with the now fiancé, and considered everything. My plan was to get a loose diamond from Blue Nile (father-in-law to be thought he'd be able to get a discount through friends he had worked with there). I had shopped around, and a lot of the places wouldn't set the loose diamond on one of their rings for me, whether it be a liability issue or they just plain didn't want to do it which is perfectly understandable. That being said, I was expecting more of the same when I decided to give Joseph Jewelry a call. I spoke on the phone with Pascale, the marketing director, and she was so nice and easy to talk to! She told me that it was no problem, but there was a setting fee ($375/carat). This wasn't an issue since I was anticipating a good deal on the diamond itself. I was excited and hopeful! Also, She wasn't pushy at all, and really epitomizes customer service, not to mention she was the absolute sweetest! She made me feel very comfortable and at home.

I quickly decided to swing in and check out some bands. I told Pascale I was going to come in within the hour, so when I got in I was able to speak with her and she showed me around and worked with me to get an idea of what I was looking for, which was a classic solitaire band where the diamond sits on top of the ring (to really accentuate the centerpiece diamond). We looked at different settings and talked through my desired specifications. She then called over Joseph and he was able to offer his input and ask great questions to make sure we got the perfect custom ring made. I was on a tight schedule and since there weren't too many intricacies, Joseph was able to expedite the process to meet my deadline (within a week or so). He got his design team to work up CAD images for me to see and approve before they started work. If we had more time, they would have been able to produce a mold for me which I thought would be cool too.

To add yet another layer, the Blue Nile connection fell through so I ultimately decided to come back to Joseph to purchase a diamond for the ring. Of course he waived the setting fee, included his standard lifetime cleaning, and eligibility for his diamond buyback program (if you ever wanted to upgrade your rock). They were again more than accommodating and helped me pick the perfect diamond. Price was also very reasonable, and I'm even happy the Blue Nile thing fell through! The process was discrete, I was able to message back and forth with Joseph and his team through their website. They kept me in tune with progress and were very good about providing updates. I worked with Usiel and he was very prompt in giving me status and responding to any questions I had.

Alright, this review is getting a little long, let me sum it up. Everyone at Joseph Jewelry was a joy to work with and my fiancé absolutely loves/obsesses over the ring I got her. We will be coming back for ring cleaning/maintenance and our wedding bands as well. Couldn't be more pleased with how everything turned out, nothing but the highest praise! Go to Joseph Jewelry, you...

I seriously have not had better customer service in my life than I had with the folks at Joseph Jewelry! The entire experience when looking for that perfect engagement ring can be somewhat intimidating, especially for first time buyers. I had shopped around at a few different places before coming here, and I couldn't find anything that I liked, let alone a shop I felt comfortable going into. Every other place I went to the employees would jump on you as soon as you opened the door, and would hover around you making the entire experience fairly uncomfortable. While the folks at Joesph Jewelry obviously say hi when you walk in, and asked you if they could help with anything, they didn't stand over my fiance and I as we browsed. They polity waited for us to ask for help, and when we did they made it so we felt comfortable and not rushed in the process. Andrea was the person who initially helped us, and she was so nice, and very knowledgeable about each piece in all the cases. We looked at quite a few options, but when my finance found the ring, that was it. What I found to be different about Joesph Jewelry was that they could customize EVERYTHING about the ring, and they can actually work around your budget, not just say they can unlike of some other places I had been to. Once you find the ring, it comes time to customize it and this is where Joesph Jewelry, in my opinion differs from other Jewelry stores. Finding the ring is just the beginning, it's after that where they truly shine.

You sign up for an account with them, which is what you use to message back and forth with the person doing the customization, I had Usiel. Usiel was AMAZING, he truly embodies the meaning of customers service, and going above and beyond a customers expectations. They start with taking what you talked about with the sales associate, and create a CAD rendering of the ring. They then send you a message through the account you set up before hand with the renderings and you either approve, or reject the design. In my case I 100% approved the design, it was beautiful. However, my fiance didn't know that I had started this process and started talking about changes she would have made to the ring about 3 days into the process. When she tried the ring on initially she did so with the corresponding wedding band, which was a little thicker than the actual engagement ring. Usiel was great, didn't even question it, or push back, he just said not a problem and sent me another CAD rendering with the changes. We messaged back and forth the entire time, and he kept me up to date with everything. Words cannot truly express my how happy I am by choosing them. The ring came out gorgeous, and my finance was blown away when she saw it. We'll be 100% coming back for both our wedding bands closer to the wedding. I know there a countless jewelry store options to choose from, but if you take anything away from reading this review please go there first, I promise you, you'll be blown away by your...