Fit Factory Berlin — Local services in Berlin

Fit Factory @ Berlin/Hudson, where the membership cancellation process is structured to be nearly impossible for customers. As a result, the business continuously charges a monthly fee of $19.99 in addition to an annual membership fee of $79.99 without our knowledge and authorization. They maliciously require customers to use the app for all activities except for cancellation, which must be done in person at the office. The inexperienced manager at the Berlin (MA) office seems trained to prevent cancellations, effectively scamming customers, demanding to pay unauthorized bill on the spot.

On December 5, 2023, I signed up for a non-commitment trial membership, which was supposed to charge only $19.99 per month without annual fee. However, I was charged $79.99 anyway on my credit card. Despite my efforts to dispute this, I was unsuccessful and ultimately decided to use Fit Factory rather than fighting with them with no resolution. On February 7, 2024, I decided to cancel my membership and I went to the Berlin office to cancel my membership, as cancellations are only allowed in person. An employee informed me that a note would be left for manager Kelly to cancel my membership (strangely, only Kelly is authorized to process cancellation), and I was assured everything was set. I visited the office again on February 13, 2024, to confirm my cancellation and was told the note had been passed to Kelly; therefore, I would be all set.

Today, June 4, 2024, I received a collection notice from Fit Factory, the amount of 152.95. I went to the Berlin office to dispute the unauthorized bill and confirm my cancellation, Kelly informed me that she could not cancel my membership until I paid the debt in full—a debt that she had created without my authorization. Kelly demanded me to pay the unauthorized bill right there by credit card. Kelly further informed me that if I ever disputed those charges with my credit card company, she would continue to charge me monthly fees indefinitely and never allow me to cancel my membership.

Manager Kelly refused to give me her supervisor’s contact information, stating that my best option was to pay the bill in full right there. This sounded very scammy and fraudulent. This business needs to be investigated further, as there are likely many other victims who have been unfairly charged by Kelly or...

I signed up for this gym in June waiting for a September opening...then it was pushed to November...and now JANUARY of next year. If I had known it was going to be over 6 months from the time I signed up to the time I was actually going to be able to start using a gym, I wouldn’t have signed up for it. I have also tried to call several times and have not been given any sort of answers to my questions. Very disappointed

Update: Tried to cancel my membership the Friday before it opened and like most gyms they tried to convince me not to cancel my membership even though I now use another gym. I tell the guy fine and that I will go to the gym on the following Tuesday to try it. I went to go workout around 1 and when I get to the gym, the door is locked. I cant open it and there is no one at the reception desk or inside the gym. I see a TINY piece of paper on the front desk that says open 8-1 2-10. I am FURIOUS. I get back to my car and check the google calendar and their website calendar and there is NO indication that they close for an hour in the middle of the day. So I call and the guy just says sorry we have it up on the door that we are close during those times. Great I had to come here to find out you are closed after I put in all the effort. He asks me if I can come at 2 and I say no and that was that. I tried to cancel once and they convinced me not to. Give them a second chance and they blew it. I am so disappointed in this gym and the staff that run it. Don't waste your time here. If I could give it negative...

Do yourself a favor and sign up for a gym without contracts/commitments. Don't sign up for this disaster. I pre-registered for this gym before it opened (pre-COVID) and then after the opening was delayed and COVID hit peak, I tried to cancel my membership over the phone. Nope, not allowed because "we need to see your face" ...everyone has masks on. You'll see on another review a claim is made that someone wasn't allowed to cancel their membership via phone because COVID is getting better ("clubs are open"), so the old policy was restored. Again, I called months ago during peak and couldn't. Interesting. Anyway, I figured they'd drop me at some point as I didn't want to go into a gym during peak, but nope. The way this shady place works is if Fit Factory doesn't get paid, ABC Financial starts to call you. ABC only has the power to take your money, no cancelation abilities. If you ignore ABC, they move you to a legal collections law firm (letter in mail) and threaten your credit (yep, we are still talking about a gym membership). For extra context, I never even went in to get my membership card when this place finally opened as I had no interest in using the gym during COVID. Never even used the gym and had to pay ~$150 to avoid my credit taking a hit, go into the gym to "meet with the manager" and sign three documents to wash my hands of this absolute joke. I couldn't not recommend this place enough. They are simply too casual about taking your money while hiding...