Equinox Beverly Hills — Local services in Beverly Hills

I set up my membership at Equinox Beverly Hills location at the end of April for it to be set up for the first of May. My first issue happened when I went to use my 15% first purchase in the store. I went in right after a class on May 20th and was looking at a couple items. The lady who was helping me was very nice and grabbed everything I needed and told me that if I don't want to try anything on just to buy it and bring it home and bring it back within 30 days for a refund.

When i got home to try on a pair of shorts I looked at the receipt and saw that it said in store exchange only. I called first thing on May 21st and asked to talk to the store manager. I spoke to Ari (assistant store manager) who told me to call back and ask for Erica (the store manager) about what can be done.

When I called back to talk to Erica she once again told me there was nothing that could be done. I told her that although the women who helped me the day before was very helpful, the policy was not told to me otherwise I would not have purchased the items and brought them home to try. She once again told me that there was nothing that she could do and "The register wouldn't let her refund me even if she wanted to" I then asked if there was someone else in the building that I could talk to that may be able to help me. She then said "When you call with something about the store, I'm who you get" and then hung up the phone.

I then proceeded to find a customer service number online and email address. memadmin@equinox.com.I have now reached out to them 7 times and have also called 14 times trying to get ahold of someone that could help and also reach out to the Beverly Hills Branch.After no response was made from the corporate customer care, I then proceeded to file 5 reports with the gym itself. I finally was able to get ahold of someone who was very helpful by the name of Corbin (Corporate Customer Care) on June 5th who apologized for everything and told me that he would reach out directly to the District Shop Manager, Pooneh Naerzare.

On June 12th I finally received an email from Pooneh apologizing for me recent experience in the store and told me that she would gladly issue me a refund and make sure that I am taken care of and when I will be able to go into the store. I wrote back the June 13th telling her that I would be able to go in that same day or the next, whichever works best for her. I have still to hear a response.

On June 19th I finally decided to go in and ask to speak to a gym manager about the refund. I went to the front desk while a gentleman checked me in and ask what the issue was about. After explaining the issues that I have had he asked me to take a seat and Don would be over as soon as he was able to talk. Don came about 15 minutes later and asked me to come to his office. I told him about the issue with the shorts and showed him the email from Pooneh (THE DISTRICT STORE MANAGER) and he told me that he would only give me in store credit for the item and that she did not state that the refund would be made back onto my credit card.

I told him that I would then like to just cancel my membership because I would no longer like to be a member at a gym that has zero customer care. He then told me that I signed a 1 year contract and there was nothing that I could do. I then told him about the messages that I had between the membership specialist Saul and I, where he clearly told me "exactly right, just let me know and I can cancel it anytime." Don then told me "Well that just looks like part of the conversation and not the whole conversation" which is when I left.

I have had issue after issue since I signed up for this gym membership with a bunch of managers who "have nothing that they can do" when you are finally able to get a hold of one. I just wanted everyone to know about these issues because if you sign up for a membership here be prepared to be took, ignored, taken advantage of, and be offered zero...

ATTENTION TO ALL EQUINOX MEMBERS!!!! THE GYM HAS THIEFS WORKING FOR THEM I have been a member of Equinox since the moment they opened a new location in BEVERLY HILLS 7 years ago . about 10 days ago I checked in at 5pm and after working out I found my locker busted open with some sort of cobra or tools. They STOLE my entire bag with a Rolex watch wallet and car keys . I called the manager and he suggested to make a police report but did not call the police there. He said not to worry he will take care of me and tried to calmed me down . I am sure he was trying to protect the image that this gym has to show to their clients .I personally expressed my concerns about this been an inside job and I was sure the bag was still there somewhere .I asked him to check the camera videos to see if the bag (very big bag)made it out of the gym. At night he called me and told he personally checked every locker and went around the gym and the bag was not there . So I filed a police report , I asked the police if the gym was supposed to call them and the officer said that it was up to them but yes they should had call them because this was a crime with damage inside their property .About five days after the incident the manager called me again and told me they found the bag . I asked him where and he said inside a different locker . I realized immediately that I was right ,this was an inside job and they put the bag back in the a different locker after hiding it somewhere where regular member don t have access .No member or daily guest would had risked to bring that bag back inside the gym .Of course my watch and cash were gone . The Gym does not carry any sort of insurance and they claim to not be responsible for any of this actions happening in their facilities . I mentioned to them one thing is to find the locker open maybe because you forgot it open or because someone found your digital combination but it is different finding it busted open in a gym like that where they charge us so much money . I was told they did not want to take any responsibility and they offered only 3 months of free membership .I told them I was aware I could not get back 10k for my watch but I was at least expecting a better treatment also because they know it is an internal problem going on lately . It took almost a week to get in touch with regional manager and the Vice president and I was told the same exact thing . I explained I have been a member for long time and I had at least 10 people joining that gym because my referral ,but still they did not care . When I said I will report this on every site and I will talk to every member in the gym the regional manager answered he will have to suspend my membership if I acted that way . In other words they want you to work out with all your belonging including your car keys , i.d. and credit cards in your pocket because they don t have a better system to give you any protection. they want high end clientele to join their gym but dont protect you on this matters and they don t want this news to spread . They have an internal investigation going on but they wont show me the videos or let me speak with their investigator for sharing info. Very horrible way to handle this and I am sure many clients will...

It is located close to Rodeo Drive, less than 3 minute's walk. The exterior design looked outdated and could be improved to make it look new and match the location. The Miracle Mile did a better job than here.

I became a member in October 2022 with the help and consistency of Daniel, who texted and emailed me for a few months. After 14 months of being inactive and going downhill for my health, I finally returned to the gym. I decided to get the PT to get me back on track, and Mali has been helpful and pushed me to get better after each session. She's friendly and always gives me a big smile when I enter the gym, which provides me with lots of energy which I'm grateful for, for a person who has not been back to crowded places for over a year.

Depending on the date and who works, the receptionist can be hit or miss. However, they could better greet and welcome members by saying hi or welcome to build vital customer service.

I also got a $100 gift card to shop at the store. I almost forgot about it and received a reminder email to use it with a prompt response after I sent them the email to ask about the expiration date. They did an excellent job on this! They care. So I went there to get myself a new outfit but hard to find my favorite one, and I spent almost 10-15 mins looking around. The staff was friendly and highly patient. I came back after my session and did a couple try on again, and she helped me to find my size. I spent another 15-20 mins to finally made the decision. She was beyond the expectations to assist in finding it though she could say no.

The restrooms are clean and also have someone to clean up. Towels are always neat and filled up. Amenities in lady's room are the same as well.

Yoga classes are excellent, with various options, and easy to register through the app. My favorite is sound meditation since it's unique and relaxing with the well-equipped and invested for the class by the instructor, which has to bring all the materials and equipment. I'm not sure how long it took her to bring that downstairs, but I'm grateful for that!

The parking is validated at the front desk. The machine breaks sometimes, or if your phone is close to the ticket, it gets magnetized and cannot insert into the device when you get out. The staff knows and will help you before you leave the gym. Sometimes, you can park your car, or there are workers there for valet, which is helpful.

So many good things that I can list them out. Try it yourself, but bring good energy to feel it better! It got four stars from me since it's not beautiful outside, so hopefully, they can upgrade it soon and make it more stunning as...