TOM FORD Beverly Hills — Local services in Beverly Hills

My friend and I had a very upsetting experience with the Beverly Hills Tom Ford store. We have been shopping for a wedding shirt, which takes place out of the country on May 9th, and came in to try the shirt in the Beverly Hills store on March 26th. He liked the shirt that was tried in the store but did not purchase it that day. Due to lack of time and the fact that my friend lives in DTLA, my friend asked me to purchase the shirt because I live in Beverly Hills (5 blocks away). My friend contacted Eileen Kacherian, the sales representative who was helping my friend on the day he came in, and asked her to prepare the shirt to pick up. Upon arrival the shirt was already wrapped and bagged. I purchased it on my credit card on April 27th, 2023 on my friend’s behalf. The shirt was purchased at 3:36pm and I went to DTLA and at 5:50p we noticed some marks before unwrapping the shirt. When we saw those marks we decided to photograph the shirt before unwrapping.

Upon initial inspection we noticed some flakes, blemishes, and scuffs on the collar and the top right side of the chest we thought nothing of it as we assumed it was from mishandling of the shirt (pictures are available). Further, it seemed like it was repackaged and refolded as apposed to factory folded. It was tried on for less than 3 minutes to see if it works with the suit. Unfortunately, the shade of black was not looking good with the fabric of the suit so I decided to return it. Since it was on my card, I went to the store on April 29th, 2023, but the general manager ch refused to take it back claiming that it “looks like it was worn and is not in a sellable condition”. We found that quite odd as it was in the exact same condition they sold it to us. Jason explain that I had tried it on once as described above. But the general manager (Charles Dale) was dismissive and alluding to to fact that we had worn it out and would not accept it back. We are both very shook and surprised by the treatment we received at an establishment of such high regard. The fact that we were sold a shirt that was not in pristine condition and then refused a return less than 48 hours later is a real insult. We will give Tom Ford of Beverly Hills the opportunity to resolve this e issue. Photos are from before we even unwrapped it and...

Just came out of Tom Ford‘s store on Rodeo Drive. Happen to buy a 7,000 tuxedo with a shirt etc etc for my daughter‘s wedding in a Paris boutique Tom Ford store (for full price)!When they didn’t have enough time for alteration prior to my flight back, they assured me that Tom Ford on Rodeo Drive will gladly do alterations for me, which would be covered Under the cost of $7,000 tuxedo.

The staff and manager at Tom Ford store on Rodeo Drive have just turned me away, saying that the Paris store does not belong to them and they shouldn’t be making such promises to people shopping there. I ask you, is this the type of service you expect for that kind of money from Tom Ford store in Beverly Hills on Rodeo Drive? Even if what they told me is true, is this the kind of service that a client of Tom Ford should expect?

I will never buy another thing from Tom Ford and will tell all my friends to avoid Tom Ford as a plague!!!

Congratulations on great customer service, Tom Ford and Management!!! That’s the way to stay in business!

From, My dad, who doesn’t have any accounts and very passionately wanted me to leave this review...

Hello, I’m overdue for this Thank you to Tom Ford!! This has been a few years from now but I came into the store with my daughter as a surprise gift for my wife I wanted the Miranda sunglasses!! At the time I was coming into LA for an Oakland Raiders pep rally to bring Raiders to LA!! So, I walked into Tom Ford in full Raider attire, tank top, raider tattoo flashing, very uncomfortable for going to Tom Ford! I was shy and embarrassed but Tom Ford employeeS did not judge me, as they smelled wonderful, suited and booted, with an Australian accent! They were very courteous, offered my daughter some snacks, wrapped my gift in a special paper with wax stamp, very classy!! I’ve never received this kind of class from any other heavy hitters Gucci, Louis Vuitton or any other!! My daughter and I today, four years later, were like remember when we went to Tom Ford?? It’s been a lasting impression, a true blessing!! Thank You Tom Ford!! Please share with all employees because everyone...