South Station — Local services in Boston

this was a hot minute ago but i took my first bus trip ever at 19 by myself from bangor maine to syracuse new york. south station was one of my layovers. i was pleasantly surprised at how nice the station was. it was incredibly easy for me to find my gate as someone who has never traveled by bus and never traveled alone before. that’s not the problem here. when it was time to board the bus there was a man who checked my ticket and was very pleasant. when i was in line to board after that all of the people in front of me talked to a woman before someone loaded their large suitcases underneath the bus. i assumed that is who you go to if you need your luggage underneath the bus and nobody informed me that i was supposed to talk to her even if my suitcase was small enough to be carry on. i walked past her and i have NEVER been screamed at by a stranger like that in my life. when i tried to explain that it was an accident and that i have never been here before she cut me off and screamed “I DON’T CARE.” i understand that dealing with so many people each day must be incredibly tiring and frustrating at times and sometimes you just have a bad day but that was completely uncalled for, especially for such a simple mistake and simple fix. i am a very anxious person and i had an anxiety attack next to this poor woman for at least an hour of our ride i felt so bad. i haven’t seen any other reviews talking about bad staff so i hope she was just having an off day. i like to give people the benefit of the doubt but i have never experienced something so...

(CR) - South Station is a masterpiece on the MBTA Commuter Rail network. The station has 13 tracks in use, is almost completely covered (rain is usually not an issue) and is an Amtrak hub, serving Lake Shore Limited trains to Chicago via Albany NY and Northeast Regional/Acela trains to NYC, Philadelphia, Washington DC and Virginia. On the MBTA side of things, 8 lines run out of South Station to various terminals in Eastern/Central Massachusetts. MBTA trains usually begin boarding 10 minutes before departure, while Amtrak trains usually board ~20 mins prior. Boarding announcements occur multiple times before boarding, with station stops, train number, departure time, and track number listed in the announcements and on screens in the main building. Finding a track is relatively easy. The main station building has many shops and restaurants, and a ticket office for MBTA and Amtrak. A bus terminal is also accessible off track 1 platform. Platforms are completely accessible, though some stations require wheelchaired people to board in the southern two cars. Most off-peak MBTA trains also only open doors in the southern 1-2 cars (northern 1-2 cars for Kingston, Greenbush, Middleboro/Lakeville and...

for a major train station in general? its certainly better than others. for a train station in Boston? EY, ITS FANTASTIC! that being said, my personal gripes with the place include the worlds most confusing CVS, a pretty bare bones dunkins, bathrooms with 5 rotating stalls perpetually out of order, a relatively frightening single-file accessibility alleyway, extremely hidden elevators that if a conductor isnt in the station you'll never find, and nowhere to sit, ever (frequently a problem, for an ambulatory wheelchair user.) on the foot of better things, if youre not a disabled individual, its incredibly easy to navigate (provided you know how trains in boston work and dont go in the CVS), The food is good and for relatively decent prices, and the staff are helpful enough.

My biggest tip is that if you need to order an uber/lyft, ONLY do it inside the building, and THEN walk out. The cabbies are vicious and not nice at all, I'd trust them as far as i can throw them- but I'd trust a Boston Uber Driver...