Verizon — Local services in Bozeman

The worst experience I’ve ever had at a phone store! Started off with putting in the wrong phone number - so my pin didn’t work and some guy named “Eric” was listed on my account. I’m saying “what? I don’t know any Eric’s” thinking my identity had been stollen. Then after all that debacle he says oops, put in the wrong phone number. Soon after he spills his water that goes into my lap. I just wanted to know the cost for getting the new iPhone 15. I was given a few scenarios and was more confused when he added more on for taxes when I thought he had given me the full amount I would be paying - that was what I had asked for at the start!!!…what is the total cost! Then a second man came over and gave me a quote $30 more than the other guy. That’s when I had it and said - I can’t do this anymore - and walked out. I ended up going to another Verizon store and had a completely different experience - great customer service and clearly explained the pricing. I won’t be going to the Cellular Plus store on...

If we could give this place more than 5 Stars we would!!! The customer service here is absolutely outstanding!!! Never again will I go to the corporate Verizon store off 29th Ave. These guys at cell plus, especially Kolte, helped us merge accounts, set our phones up, get us enrolled into several of the free programs that are offered through the services we already pay for. He went as far as staying open an extra 20 mins just to make sure we were satisfied and understood everything. They can do nearly everything the corporate store can do without long lines and wait times, and the attitude the employees display seems to be more than happy to help! If you need a new sim card, new phone, or to ask about options in general this is the best place in Bozeman to be treated like a real person, and not just another number on a wait list. These guys are AWESOME! We are more than grateful for their attention and care. Thank you so much Cell Plus, you're our Verizon go to...

I went into this location mid May of 2018. Not only was I shuffled between 3 different people but I was told I was getting a package deal- to me a deal means it should be cheaper than not doing the package. When they asked if I wanted a car charger or wireless in this package deal they told me they would both be the same price but in what world is a simple car charger $40. Then they proceeded to tell me since I was doing this I was able to get the car scan thing for free... I opted out because ITS NOT FREE IF YOU HAVE TO PAY FOR IT EVERY MONTH. I get that they get paid off commission but they try to slide things in from under the table and it made the service terrible especially when they talked about it in front of customers. Just train your staff better! And customers just because they seem friendly doesn't mean they aren't trying to...