Staples — Local services in Buford

I visited Staples this morning to have a technician examine my laptop, which I suspect may have a virus. I had previously purchased a McAfee protection package with support through the store, sold to me by a technician named Sunil back in May. Even then, I sensed something was off in our interaction, but I gave him the benefit of the doubt, assuming my own frustration with my laptop might have clouded my judgment.

Today confirmed that my instincts were right—it wasn’t me, it was Sunil.

I waited over twenty minutes while he assisted another couple. When it was finally my turn, he spent barely two minutes with me before a woman interrupted, asking if someone could check her out. Sunil told her he would assist her—not after finishing with me, but immediately. He stopped helping me mid-conversation and began checking her out.

I asked, “Are you serious?” and he replied, “Yes.” He attempted to continue speaking with me while helping her, but I told him I’d wait until he was finished so my concerns could be properly addressed. Instead of returning to me, he then took the next customer in line—a man—without explanation.

I asked again, “You’re going to take him now and make me wait again?” and he said, “Yes.”

At that point, I was livid. I told him I would not continue waiting and that his behavior was unacceptable. What I experienced was blatant and overt discrimination. It was so egregious that the woman he prioritized over me apologized.

This kind of treatment is unacceptable in any professional setting. I strongly believe Staples needs to reevaluate Sunil’s conduct and consider appropriate...

Customer service was awful. I ordered a print for a poster and when first received it was creased and did not fit the frame, even though it was the exact size the frame was fit for. I went back the next day and got treated with horrible customer service. The first poster I got apparently had an extra edge that was not cut off before being given to me. When I received the second reprint of the poster, the edges were “miraculously” cut off, even though the manager insisted that they did not make a mistake. When I first came in and explained the issue, he clearly saw that they were in the wrong, and conveniently folded and threw away the first poster before he showed me the new one, say they were EXACTLY the same and it was my fault. He even went as far as taking the tape measure out and measuring it for me to see. I asked and insisted multiple times that he should take out the poster he threw out of the trash but he was insisting that he was right and did not need to see the other poster. Someone else came and took the trashed poster and compared it to the new one were you could CLEARLY see they were different. Customer service is awful at this staples, and the manager of printing is even worse. I’ve had better experiences at different Staples, so do not go here to print...

I came by this store when it first opened. Practically the only car in the parking area. If not the second. I walked inside. There were two guys who were at the copier area at the time. There was only one who greeted me. The other did not. Come to find out later his name was Kelly. They both continued to work on what ever they were working on and never offered assistance. I was doing the self service copier and struggled in the beginning to figure it out. No one else was in the store! This was terrible. They found that whatever they were doing was more important than assisting the customer. At one point, I had to interrupt them, after I had to walk over for assistance, stood there for acknowledgement and had to abruptly interrupt to ask to use the restroom. Again, it's the same person who greeted me who pointed out the restroom and the Kelly guy refused to look up and say anything. Too busy in whatever he had going on. I wondered what was that all about. Definitely, would not recommend this Staples if you are looking for great customer service and even getting a...