Feng Cha - Burleson — Restaurant in Burleson

This place is shesity, they made me a honey ginger tea that was awful all I could taste was the over excessive ginger they put in that made me want to throw up after one sip so I immediately turned around less than a minute and told them that and they didn't offer to make me a another drink but instead charged me for another one so I called and spoke with the manager and she told me she was there that day but she didn't intervene...so she let a customer leave the store unsatisfied and had the customer pay for 2 drinks when they only received one that was undrinkable theyalso threw away the awful drink they sold me and for a manager to be on scene and not saying a single word and hiding in the kitchen instead of trying to resolve a easy issue that would've solved everything and kept a repeating customer but nope she stayed silent and hide like a coward and lost a loyal customer as a manager I would never let that happen under my watch especially if it was a easy fix a very simple one and that's supposed to be her job as a manager to manage the business to problem solve to make sure the customer is satisfied and happy not to let the customer over pay for their drinks and leave very unhappy I would've fired her if it...

Perhaps this is my bias but I don't like places where I have to know the secret code to order. I ordered a coffee. I got a cup full of ice with a very small amount of drink. The drink was so highly sweetened that I could hardly drink it. And all of that for nearly $6.

I was told by those in my group that I can tell them more or less ice, more or less sweetened, etc.

Why wasn't I asked for my preferences on things? As I said, they assume I know the secret code. I reject the very idea. It tries to make me feel stupid for not ordering correctly.

Which goes to my second bias. I will not provide a tip prior to service. They build it into the payment process and I won't do it. I was happy for that here. I got little service therefore I won't pay more for what I didn't get.

So, for anyone coming after me, ask for little or no ice, and go for very low sweetness. Or, go...

I love this place. I have never had an issue, and I've been here at least 20 times by now - not just for me, but for my two small sons who LOVE picking out a fun drink for themselves on the tablet. The orders have always been correct and timely. A lot of the workers are awkward teenagers who don't necessarily communicate comfortably, cut them some slack. Also, if you're unsure about how a drink is prepared, ask them or look through the tablet - it's way more descriptive on the tablet than on their menu behind the counter.

My favorite drinks are the Mango au Lait (an absolute winner) and the Dirty Creme Brulee. I tried several other things and they were almost all great... I did not like the ridiculous amount of unripe, flavorless strawberry chunks I got in their strawberry tea drink, though. Probably won't bother trying that one again.

Anyway, I'll be back a...