Play It Again Sports - Canton, MI — Local services in Canton Township

To start this out, I used to work for the company so I know what the policies and procedures are - especially when it comes to the trading customer items in. So I went in today to trade in a board I’ve been using as decor for years - it’s in excellent condition and it’s also just really cool in general because it’s a limited edition gnu board with universal horror monsters all over one side of it with a green trim - truly gorgeous BUT bills are in demand right now so I had to let go of it. So I figure this will be an easy process and I’m ready to take a lower amount for it (maybe like $150 or something considering I got it for $600 myself originally previously owned and again it was just decor so it’s in the same condition I originally bought it in. I went to play it again sports to trade in my board - I’ve worked there so I know the process and I’m willing to take a hit (accept $150 at the lowest) and am totally cool with that because I’m desperate for bill money right now So I go in, a teenager is working and I was like “hi I’m trying to trade in my board” and he said “okay I’ll have my manager take a look at it.” Nice and normal. I said “and just to save you some time it was really hard to find info on the board but I know it’s from 2007-2010 originally so it’ll help your search.” I wish I had shut up and Not been helpful. He said “oh yeah I don’t know if we can take it if it’s that old.” I said “if it’s usable that doesn’t matter? Also if I didn’t tell you the year then you wouldn’t have said that? And if anything it’s worth more because of how rare it is and what good condition it’s in so why does the year matter?” (Repeating, I’ve worked here before…so that was a load of crap.) He said “okay yeah I’ll ask him.”So he goes and asks another teenager working there and comes back and says “yeah my manager said if it’s that old we can’t take it.” I said “he’s not even gonna look at it? Because of the year?” He said “I don’t snowboard so I don’t know much but yeah sorry” ALRIGHT MY GUY IF YOU DONT KNOW SNOWBOARDS THEN YOUR PERSPECTIVE ON THE WORTH IS LIKE EXTRA USELESS LIKE GO GET YOUR BOSS TO ACTUALLY DO HIS JOB??? So he says, “he’s really busy” - it wasn’t busy. At all. So I’m shocked at that response and just stand there and say, “no I’ll wait, he can look at the board like he’s supposed to.” He goes off and asks him and him and the teenage manager plus some other kid (I swear to god they were like all in high school) to look at the board. I pretend to walk around the store but at this point I didn’t trust them at all so I was actually paying attention to them and this is what they did: I watch them stare at the board and spin it a little, then tell me they can give me $25. So the “we can’t take it if it’s that old” was a blatant lie because magically they can now The board is priced off of a few factors, all of which require research and they did absolutely ZERO of that to determine a price. They just made it up on the spot. I laughed at the random insult of a number they gave and just left. Absolutely insane experience and I don’t know if this location just doesn’t train their people correctly or if it’s because they hire them so young but good lord that was such a wildly ignorant and unprofessional experience. Train your people or...

Great store and great staff! Excellent place for deal hunters and best of all the staff is very knowledgeable and caring. I was in the store several times and they made sure to advise me on the products they are selling. I almost bought a snowboard with too small bindings, but they cought it and made sure I walked out with the right bindings. Really appreciate the great service and sincere care while getting a good deal. Thank you. Keep up...

I called about some soccer cleats for a kid and they young man answers the phone and says yes we have that size. I said great can you put them to the side for me. I’m coming now and when I get there five minutes later not only did the kid lie he didn’t even look for the size I asked about so I just wasted my time going to the store. What a waste of time and poor customer service. Never get another dollar...