Anthropologie — Local services in Chicago

I've been a longtime Anthropologie customer and always enjoy shopping online, so visiting a store in person is a rare and exciting treat for me. The store looked beautiful—well-stocked and inviting—and it wasn’t very busy during my visit.

Unfortunately, I didn’t feel very seen as a customer. While I noticed other shoppers being offered totes or assistance when carrying multiple items, I had an armful myself and wasn’t approached at all. After a while, I gave up hoping someone might offer help and couldn’t even find a staff member to ask directly.

I genuinely don’t want to assume why I might have been overlooked—it could be anything from how I was dressed to just bad timing—but it did leave me feeling a bit excluded. I likely would have spent more if I’d had help managing the items I was considering.

That said, the cashier was warm and friendly, which ended the visit on a more...

I recently called Anthropology store on Chicago Ave, Chicago, IL and was blown away by the exceptional service and help that I received from Amber (one of the managers). From the moment I got on the phone and explain to her my problem it was right away handle with the out most care and resepect.

What really stood out to me, however, was the level of customer service I received. Amber went above and beyond to ensure that my issue was taken care off, answering all my questions and even offering suggestions for additional products that I might be interested in. Overall, I had a fantastic experience and will definitely be returning for all my shopping needs. I highly recommend this store to anyone looking for a great selection of high-quality products and exceptional...

extremely poor customer service - wasn’t acknowledged in the store for almost 20 minutes before someone asked me if I needed to try on anything. about 10 different employees passed me while I was shopping, but all of them looked too busy for stop and help.

the worst was the cashier who rang me out. all 3 cashiers were busy folding and when they saw I wanted to check out, the girl who eventually did looked annoyed.

when she stuffed my cream sweater into a bag, I asked her if she could wrap it in tissue first, and she took it out and again looked annoyed that she was asked. she was sharp the rest of the transaction.

i’m glad I didn’t finish doing my holiday shopping there, and to be honest, I’m going to shop...