Millie on Michigan — Local services in Chicago

If you’re considering living here, let me save you the time: run.

This place isn’t just badly managed—it’s a full-blown case study in how to assemble the most useless, unresponsive, and unprofessional leasing office imaginable. Maintenance? Surprisingly solid. The rest of the staff? Absolute circus.

The junior leasing team must’ve been hired straight off a group project where nobody did the work. Emails? Ignored. Phone calls? Ghosted. In-person? They smile, nod, and accomplish nothing. I’ve seen toddlers with more follow-through. You could light your lease on fire in front of them and they’d probably just ask if you wanted a tour.

Need answers? Good luck. You’ll get vague, copy-pasted nonsense that contradicts what they told you yesterday. Every interaction is a masterclass in deflection and delay. They don’t just drop the ball—they spike it into traffic and shrug.

And Magellan? They’re either asleep at the wheel or just enjoy watching tenants get gaslit by a crew that couldn’t coordinate a sandwich order, let alone run a residential complex.

It’s honestly insulting. The sheer incompetence of the leasing office makes it feel like a social experiment to test how long residents can survive without losing their minds. I wouldn’t recommend this place to my worst enemy—unless I really, really wanted to see them suffer.

If prison is where Trump is sending people, at least they’ll get structure. Here? You’re just paying premium rent to be ignored by people who think “escalate” means adding you to a Post-it note they’ll lose by lunch.

Don’t walk. Run. Jump a fence if you have to. Just...

Update: ever since my review and others who also experienced the same issues with Amber; the leasing office had 3 fake reviews all right after the office replied to my review. And mentioning Amber, FAKE SCAM ridiculous company to actually right fake reviews. SCAM. By far the worst experience i’ve ever had in my entire life. DO NOT LIVE HERE! Leasing is the epitome of a building and the ones who work where you live. Amber is by far the most inappropriate and racist person I have ever encountered. I felt extremely uncomfortable and unwelcomed with her. She wouldn’t let you get a question in, when you say what square footage. pricing, or view you’re interested in she would not even answer your questions and instead respond rudely and aggressively. We’re in 2025, how can you continue to be so racist? I would highly recommend the building to fire her and I never wish this on anyone, but she made me feel unsafe unwelcomed and was the most unprofessional leasing agent i’ve encountered. Prior to my current Financial job, I worked as a Property Manager of a 202 unit building. I’ve never seen a leasing agent act this inappropriate and immature. She wouldn’t let interrupt you and had the audacity to say “I’m picking up a vibe so I think we should cut the tour now” She spent more time making nasty comments about other buildings than she did actually discussing units and building amenities. So sad because the building was gorgeous but you don’t want to feel uncomfortable and prejudice from the staff who works where you live. Amber should not be working in customer...

The views are breathtaking and the layout of my unit is incredible. This was the only apartment I looked at where I could have floor-to-ceiling windows, a balcony, ample closet space, and room for a king bed. It truly ticked all my boxes. There are so many nice touches in the units and the closest shelving is phenomenal. The move-in process was seamless, and I was blown away by how organized everything was. The units are well-insulated — I rarely hear my neighbors. There are some sirens you hear since my unit is on Michigan but that’s standard for any city I’ve ever lived in and my dog and I both barely notice them anymore.

Personally, I love the location — I can walk everywhere I need to go. Trader Joe’s and Whole Foods are both walking distance, blue line to the airport is a few blocks away, there are too many good restaurants to list in the area, and a number of pharmacies. You’re also right by shopping, the riverwalk, parks and so many festivities. For this block in particular, I like that there are always people around outside (we are next to a number of hotels and the doormen are so kind!). It feels very safe.

The security and maintenance staff here are super friendly and helpful which makes it feel all the more home-y. The property manager, Jackie, is super kind and accommodating. If you have a dog -- it can be a little difficult to walk in the immediate area due to crowds and the dog run is not ideal (they are working on it, though!). Just something to...