LH Rooftop — Restaurant in Chicago

I'm telling you about my experience and I hope you see this report and take action to make the place continue to lose prestige. I made my reservation 2 weeks ago, which the reservation allowed me to put a note 📝 and I did. I put the table that I would like since it was for someone. That it was my birthday a gift from me 3 days before the appointment I called the place again to confirm that everything was okay for the date of July 23 and they answered me that yes, I was calm, I continued the preparations for the birthday and when I arrived yesterday I went to the place they asked for the reservation and they wanted to put me in the place below and I told them decently they received my writing in the appointment the note I left me answered me indecently no here there is nothing good I took my phone I showed it to her and it was already done She was surprised and told me the table you want you have to wait 45 minutes and I said ok when I went up to get a drink the place was full of people that I couldn't walk my table was not there because they had given it to someone who arrived without a reservation since they give months to people without reservations and they don't respect the reservation that is made online the people were crazy you couldn't walk from so many people they had accepted so many people that the place becomes an unpleasant place instead of being a pleasant and quiet place I hope they improve that after waiting an hour and a half crowded stop of people they gave me a table that was not the reservation and I went to talk to the manager and I explained to the manager an indecent grocery woman with no respect unpleasant she told me if you don't like that table you can leave and she tells him decently those are not ways to tell me since you are a manager you should know how to deal with people and understand each situation it is your position as long as they do not disrespect you she told me sit at the table I gave you or I will give it to someone else without listening to me without caring that there was a reservation for a person who had a birthday and she says decently ok I will make a report of your behavior towards me and started calling security to have me removed from the place 😱 the security guard saw me and said the girl has not had indecent behavior she is very decent I went and sat at that table and ordered what they brought they ordered everything wrong I spoke to the waiter and he said that it was a mistake by the kitchen that because of so many people and so much disorder that disorder only attracts pickpocketing conflicts of people for stepping on them a boy had his wine spilled in the Shirt to another because there were so many rowdy people, I'd never seen anything like this. So much disorder, poor coordination at my table. They were asking if we'd seen someone steal a wallet. Oh my God, how indecent. You think you're going to have a good time, and everything ends up ruined. They ruined my friend's birthday. Seeing all this, people screaming at the table and stumbling, they knocked over a drink I paid for $30. A guy who couldn't get through knocked it over, leaned across the table, and knocked over my shot of champagne. Seeing all this, I ended up asking for the check to leave. This place doesn't have a peaceful habitat. Be careful with your belongings because with so many people on top of each other and crowded together, they steal people's things. They need to put this place in order so it's a decent and peaceful place, and replace that manager. Dealing with the public requires patience and listening, and always resolving problems with decency and maintaining the final image of the place. That manager has no reason to be in that position. I won't be back here, and my advice is, if you don't want to ruin your night or day, don't go. There are better, super-nice, quiet, and pleasant places with decent managers to provide better service. Remember how you pay; find a quiet place where you can enjoy every...

On June 6, 2025 we attended a wedding celebration for my sister at London House. Our table was reserved for 3:30 PM, and we arrived promptly at that time. However, we spent at least 15 minutes downstairs waiting for the elevator.

Once upstairs, we proceeded to the restaurant with our 20-month-old twins. Our server was a lady named Lily. I expected that at some point, we would be offered two highchairs for the babies and two regular chairs for us, but that never happened. We ended up sitting at a back table with a "Reserved" sign, as there were no chairs available around that table. Initially, I thought the server would offer us chairs later; however, she seemed to ignore the situation, acting as if it was normal for guests to be seated without chairs.

I should note that the restaurant was practically empty, and all other unreserved tables with chairs had "Reserved" signs. When we finally asked Lily about the chairs, she appeared irritated and said she would ask her manager. Lily returned with the answer: no chairs were available anywhere in the restaurant. She suggested that we could sit at the high table (with the babies?!), while other guests could stay at the regular tables. Would you consider this an acceptable solution? I doubt it.

At that moment, it became clear that the restaurant wanted us to leave, as they seemed unhappy with providing service. My sister was almost in tears, but no one seemed to care that her special day was being marred.

Soon after, my husband asked another server to call the manager. The manager (whose name he did not disclose) was also unprofessional. He did not answer my questions about why we couldn’t have chairs and simply turned around with an angry face. Instead, he brought two chairs for my husband and me, along with two tiny highchairs, but offered no apology.

Additionally, they handed us a notice stating that we had to vacate the table by 4:50 PM. However, the nearly 30 minutes we spent waiting for chairs and for the manager to arrive was completely ignored.

We traveled from downtown Chicago to celebrate this special day, but the rude behavior of the staff caused us significant stress. If they work in hospitality, I would expect them to know how to properly serve and accommodate guests.

I am awaiting a response along...

DO NOT EAT HERE IF YOU HAVE FOOD ALLERGIES

One of my favorite spots in the city. Came here for my 30th birthday and saw the chef feature of butter chicken fries. Butter chicken is often made with cashews but sometimes it’s not, knowing the quality of the restaurant I felt confident they manage allergy needs well. I informed my server of my allergy and asked her if the dish contained nuts. She left to ask the chef and came back and assured me there is no nuts in the dish. We ate around 5pm, by 5:45 I was covered in hives my throat was shutting and I felt dizzy, I don’t have health insurance or an epipen at the moment so all I could do was rush to cvs minute clinic for Benadryl and Uber home immediately to lay down. The rest of my birthday plans were ruined and had to be canceled. I called the restaurant after I was home to inform them of my reaction because I didn’t want it to happen to someone else. I got the host who said they would have a manager call me back no concern or worry of my allergic reaction.

10 minutes later I got a call from Celeste the manager who assured me she did an ”investigation” in less than 10 minutes on a busy Saturday night- sure. She says my allergy was notated and all allergy protocols were followed in the kitchen. When I told her of my allergic reaction she stated she’s sorry I wasn’t feeling well but they followed allergy protocol. This is beyond negligent. I only have this reaction when I ingest nuts, it’s very obvious there was nuts in the dish. A 10 minute investigation does not account for checking camera footage of beginning of day prep and BOH happenings. I work in the food industry and I know they don’t want to accept liability but at the risk of this happening to someone else do not eat here if you have severe food allergies. To be gaslit by management with hives all over my body and my stomach in knots and my birthday ruined was the cherry on top, like at this point at least pretend you actually did an investigation, spoke with the chef, gathered the recipe etc. just because a server notates allergy on a check the BOH can miss it and the manager saying they followed protocol and disregarding a very real allergic reaction is asinine and negligent for future diners...